I service my customers from start to finish.Provide pricing, item availability, process orders, billing, credits and returns. Anything you need, I make it happen because my customer is my priority.-Accurate management of order portfolio (backlog), to avoid expiring backlog and slippage by proactively liaising with Sales-Consistently update system with all relevant information collected during customer service activities-Ensure that special/custom orders have customer’s approval and sign off on all artwork-Manage and provide solutions to all customer inquiries and complaints-Optimization of stock levels at various warehouses to insure correct stock movement-Process returns and issue the appropriate credits in a timely manner-Provide excellent customer service experience to achieve customer satisfaction-Timely order processing from quote confirmation to invoicing stage

Assist both sales and marketing departments (President and VP of Sales)Create processes for ensuring smooth work environmentEnter orders (when needed) and release orders for shipment dailyFill out new product forms for dealer baseGenerate dealer sales reportsMaintain expo/show inventory as well as attend trade shows around the countryManage and distribute price lists to different customer groupsManage CRM database - updating addresses, cleaning up contacts and maintain for accuracyOversee different projects in the warehouse (labeling, prop 65 handbook, etc.)Process quotes and respond to various requests from dealer base – images, spec sheets, etcTrain team on how to perform certain tasks or how to use certain softwareUpdate spread sheets on when items are coming in from overseas

Assisted accounts payable in entering invoices to be paidCredit and collections along with account reconciliationDaily cash receipts (average of 50 checks daily)Generated and distributed invoices and statements (billing)Reception (when needed) answered/transferred phone calls and distributed incoming mail