Nicole Delellis Email & Phone Number

Boulder, Colorado, United States

Utilize a solution-selling approach technique to effectively and efficiently help guidecustomers through the “Customer’s Journey” process to ensure they are satisfied,and to discover new opportunitiesHave and maintain a deep working knowledge of Yes Energy’s solutions and howthey align with prospects needsUnderstand the use cases each “Buyer Persona” has and how we serve each ofthoseKnow the competitive landscape and how Yes Energy’s products differentiate fromour competitorsEnhance and cultivate existing customer relationships through the timely delivery ofaccurate information, on both a proactive as well as reactive basisCollaborate with other stakeholders to plan, organize, and promote attendance of,as well as assist with other existing customer events, including user groupmeetings, educational webinars, training sessions and customer appreciationevents. Schedule, plan and facilitate onsite and remote discovery, presentation,demonstration, and training meetingsUse SalesForce and 1:1 meetings to provide management feedback andrecommendations on pipeline health, risk, and progressProvide accurate and timely follow-up from customer events to maximize benefitsachieved from eventsStay updated on industry news and trends, and how they affect the energy tradingmarketsAccurately forecast opportunities, based upon realistic assessmentsPartner with Customer Success to ensure successful onboarding, handoff, andpreparation for the renewal processRespond to any escalated customer dissatisfaction, using a solutions-focusedapproach with urgency

Boulder, Colorado, United States

Ensure customers know how to use our products to their fullest potential - providing exceptional customer service, answering questions, troubleshooting issues and providing technical support.Engage new customers in training and onboarding - utilizing presentation skills, industry knowledge and Yes Energy’s product expertise to maximize our customers’ product use experience. Build active and meaningful relationships with customers - establishing yourself as a trusted/strategic advisor to understand optimal workflows and collecting insights to ensure product adoption and continued value from our products.Act as the liaison for technical inquiries, issues or escalations, working with a broad set of internal teams to seek the best result for the customer.Generate and communicate metrics to identify trends in the markets, product usage, and application related issues to ensure that all customers are fully engaged and getting the value that they expect out of the products and customer experience.Build skills working with Yes Energy’s software, including our API and SQL data products.Collect product feedback, working closely with Product Management to help drive product evolution in a customer-driven direction.

Longmont, Colorado

Professionally interface with various customer contacts and effectively utilize/engage virtual team including Sales Director, VP of Operations and Engineering to solidify relationship between customer and Acertara. Prioritize time to build and maintain existing customer base to achieve account penetration and drive market share growth.Maintain/earn customer loyalty by providing best in class customer service to all Acertara customers. Promote customer satisfaction by working with internal support organization to resolve customer related issues. Maintain knowledge of each account's history, contacts and purchasing preferences for designation products and services. Open and maintain customer records by updating account information.Recommend potential products, services, or improvements to management by collecting customer information and analyzing customer needs.Prepare product or service reports that answer customer questions and provide information to management.Assist with marketing programs and social media.

Westminster, Co

Lead weekly activities for product development via the Agile Scrum Process, which includes ScrumMaster Role and time tracking.Participate and assist with Product Owner activities, AlphaTRAC offerings, and tactical planning.Predict resource needs for assigned projects. Manage those products and their technical tasks and necessary resources.Manage budgets, times, meeting quality standards, and client expectations for assigned internal and external projects.Communicate with clients, staff, management, markets, and professional community regarding project planning, project leadership, and project management.Develop and improve systems for project planning and project management. Identify needs and opportunities for advancing project planning, project leadership, and project management. Mentor and train AlphaTRAC staff and others on project planning, project leadership, and project management. Secondary Functions:- Manage and assist Account Manager with policies, product sales, and account retention.- Assist Sales Manager with routine calls, contact organization, research opportunities, organize and lead with implementation via the use of Sales Force. - Manage weekly updates and scheduling.- Assist Program Manager with Agile Product Management.- Assist with program budgeting.- Assist with strategic planning and organization- Assist with project planning and resource staffingRecently attended FDIC 2014, The World's Largest Firefighter Training Conference, as an exhibitor representing AlphaTRAC and Near Miss. Near Miss is an experience gathering tool sponsored by the IAFC and powered by AlphaTRAC training solutions. We gathered over 300 leads in an effort to improve training within the firefighter community with the use of experience gathering and storytelling via the Near Miss website.

Westminster, Colorado

AlphaTRAC specializes in crisis decision-making, emergency management, and training.AlphaTRAC released their first web-based system in 2011 that uses artificial technology and the recognition-primed decision model to train HAZMAT response teams to make rapid decision during crisis situations: AlphaACT HAZMAT.AlphaTRAC is working on the production our artificial intelligence training tools for firefighters, warfighters, and Agribusiness Development Teams:AlphaACT FIRE - Currently in its first round of Beta testing AlphaACT USMC - Currently being developed 360Recall - Currently aiding the development of AlphaACT UMSCXCapture - Currently deployed in Afghanistan and being used by ADT teams from Nebraska and Kentucky.Nicole’s background and experience includes working under lead Program and Project Managers at AlphaTRAC who are responsible for management, budget control, research, decision making, and product development. Currently working with the lead Program Manager to participate in product development. We work hand in hand to create budgets, project costs reports, project cost proposals, and complete monthly resource planning. Also responsible for staff planning, project planning, project administration, and deliverable creation. Nicole mastered the Agile Scrum Process and the use of burn down charts to monitor time, progress, and innovations during system development. Skills also include proficiency in Microsoft Office, including Microsoft Project and Excel. Attended Urban Shield Austin in December 2012. Urban Shield is a scenario based training program for first-responders across the world. AlphaTRAC created a HAZMAT scenario which was aided by our web-based system, AlphaACT HAZMAT, that nine SWAT teams participated in. The training scenario required the SWAT teams to make an effective decision in an uncomfortable environment, while also being evaluated on their tactical approach by tactical officers.

Westminster, Colorado

AlphaTRAC specializes in crisis decision-making, emergency management, and training.I work with the Marketing department to prepare for conferences such as Fire-Rescue International (FRI) and Urban Shield, create project write ups, and maintain social media sites (Facebook & Twitter). I created my own HAZMAT scene diorama that was sent to Fire House Magazine for name recognition.Currently working with HR department to handle company benefits and insurance. Lead in planning company events and functions.

Greater Denver Area

AR/AP, Credit and Collections, Office Management, HR, Expense Reports, Payroll, and Invoicing.

80Th & Wadsworth

Enriched everyone's daily lives with a fresh cup of America's favorite coffee. Offered great customer service and maintained high productivity in sales.

Bachelor'S Degree, Business Management

Education record

Activities and Societies: Basketball, Volleyball, Track Teams Mustang Mentor Program