Nicole Devaney Email & Phone Number

Omaha, Ne, Us

Omaha, Ne, Us

Provide exemplary customer service support and utilize communication skills to quickly build relationships with healthcare professionals and registered nurses. Meet and exceed weekly qualitative metrics, which assists with exceeding goals. Provide consistent and accurate support to travelers, which assists in securing the weekly quantitative metrics. Document conversations into CRM and follow up on needed items prior to accepting a travel assignment. Provide action items during every communication until the appropriate travel assignment is established. Maintain frequent contact with healthcare professional before, during, and after travel assignment. Utilize diversified methods of reaching healthcare professionals: calls, texts, emails, referrals, and social media contacts. Accurately add new recruits into database and maximize outside recruiting contacts: Indeed, Travel Nurse Recruiter, and Ziprecuiter. Work closely with Account Managers to ensure a positive margin is maintained, and credentialing specialist to ensure healthcare professional is cleared for travel. Consistently communicates with healthcare professional regarding available positions, their preferred locations and the possibility of additional opportunities if they become more geographically open. Provide support and overcome obstacles which may prevent the healthcare professional’s ability to remain in good standing in their current or future travel assignment.

Bellevue, Ne, Us

Managed, hired, and trained a team of virtual and onsite Academic Advisors. Ensure strategic business objectives and a positive student experience was consistently provided. Implemented strategic Enrollment Management plans provided by the Director and Executive Leadership. Recommended process and system improvements to Director to increase efficiency and improve quality of service for students. Provide staff with clear directions, and emphasize quality standards. Focused on teamwork activities and team morale building. Conduct ongoing assessment of advising services, making modifications based on evaluations and feedback. Track team processes to ensure students are contacted and provided a timely responses to questions. Maintained positive relationships with Colleges, Admissions staff, Academic Services to achieve Advising goals. Compiled data and created Salesforce reports and dashboards to be used for measuring Advising efforts. Investigated student or system concerns and made recommendations to Director to improve existing capabilities. Provided staff with clear directions and established quality standards. Set specific goals for staff that align with the strategic business objectives. Monitored performance of assigned personnel on a continuous basis. Responsible for the creation and management of an OneNote database system, which held every process, policy, and procedure utilized by the team. Establishes training procedures of performance development opportunities.

Bellevue, Ne, Us

Managed, hired, and trained a team of virtual and onsite Admissions Counselors. Planned and strategized admissions goals for the upcoming academic year, based upon current and projected data. Ensured enrollment team achieved admissions goals, while also adhering to internal/external compliance and regulations, which often consisted of the prioritization of tasks. Enhanced team productivity by completing quarterly permanence management assessments. Supervised daily operations by utilizing Salesforce reports and dashboards to develop goals and daily tasks. Effectively communicated new policies and processes to team and supporting departments. Responsible for the creation and management of an OneNote database system, which held every process, policy, and procedure utilized by the team. Delegated duties to teammates and held them accountable for professionalism and quality of work, while also addressing any leadership opportunities that may have arisen. Created term based metrics for daily, weekly, yearly tasks completed: admissions goals, conversion rates, and incoming, outgoing, skillset phone calls. Volunteered and acted as a team lead during graduation commencement ceremony. Possesses a vast in-depth knowledge of academic programs, university policy, and contains a wide range of experience in sales, leadership, team building, and prioritization of workload tasks.

Bellevue, Ne, Us

Implement recruitment strategies as outlined by admissions leadership. Advised students and families of admission requirements, and transfer guidelines. Directed students to correct degree path that correlates to the career they wish to pursue. Coordinated with offices handling financial aid, transcripts, application processing, and student accounts to ensure students experienced a comfortable and streamlined process that encouraged them to remain registered within courses. Created an enrollment plan with students to ensure that all required documentation has arrived and been reviewed before student’s registration into courses. Utilized time management and organization skills to maintain documents, student files, and notes within Salesforce, which was used to track student’s academic career progress. Finished first term goal at 550%, and the only admissions counselor to achieve fall 2015 goal, and never missed a goal set by leadership. Set personal goals to remain top performer within the department for phone calls, outgoing emails, registrations, and student success rates.

Omaha, Ne, Us

Responsible for heavy calendar management and travel arrangements for Vice President of Kiewit Engineering Company (KIE). Worked well under pressure to produce quality power points/spread sheets/books/binders/brochures/district wide organizational charts/flowcharts for executive and district meetings. Acted a member of district meeting planning committee, used concur travel system to produce travel arrangements and set up compliance training for new hires in KIE. Manager for district meeting documents held on portal and shared documents located on the internal KIE portal. Coordinated large-scale printing projects with onsite and other locally owned print shops. Responsible for creating, starting, and managing WebEx meetings for members of KIE. Attended training meetings to further professional knowledge: 2010 SharePoint, Client Relationship Management (CRM), and KECo time entry. Managed a large amount of office supplies; ordered more or less based on past and future projected use. Ensured hardware and software was working properly for VP, managers. Demonstrated high level of communication with VP/Managers/Engineers to ensure project success. Responsible for coordinating lunch/meeting rooms at offsite locations. Took on detailed tasks, duties, and projects as assigned. Nominated for quality award for management of Kiewit Time Reporting (KTR) system.

Bellevue, Ne, Us

Acted as an assistant to the dean, directors, administrators, faculty and staff within the College of Professional Studies. Responsible for creating student and faculty class packets which consisted of specialty items that are created for a specific instructor for a specific course: class rosters, book lists, course schedules, student handbooks, and misc. paper work. General office duties included: making new information packets, creating name tags for graduation ceremony, photocopies, conducted research for newly created programs, getting the proper name pronunciations for the graduation ceremony, proofreading miscellaneous documents, organizing book room, contacting students to ensure accurate information is listed for graduation from the student's degree program. Created new and more efficient forms of organizing the front desk. Responsible for creating, emailing, scanning and sending confidential course evaluations to deans, program directors, and instructors.

West Lafayette, Indiana, Us

Counsel students regarding job search strategies and resume preparation. Communicated the skills required for students seeking professional employment. Connected with students on a one-to-one basis, helped them identify their professional and personal strengths, encouraging them to apply and interview with a variety of employers, and ensured they remain positive and upbeat throughout the job search process. Educated students on preferred resume and cover letter formats. Maintained strong verbal, written, and interpersonal communication skills with the students, faculty, and staff. Assisted with the organization of career fairs, creation of career fair flyers, banquet food reservations, give away materials, event invites, and decorations. Acted as student Ambassador during the formal ribbon cutting ceremony of new location. Participated and volunteers with other departments while short staffed: financial aid, library, book store, tutoring, IT, and student services.

Master'S Of Science (Ms), Organizational Performance

Bachelor Of Science (Bsm), Business Management

Associate'S Of Applied Science, Aas, Paralegal