Nicole Dimitrova Email & Phone Number

Berlin, Germany

Berlin, Germany

Berlin, Germany

Sofia, Bulgaria

• Part of the Salesforce Professional implementation team, assisted with configuring abrand new Lightning Sales Cloud instance
• Negotiated license discounts and temporary API access during implementation, decreasing implementation costs by 20%
• Co-designed a robust data model and streamlined workflow by introducing new salesprocesses in collaboration with key stakeholders and a consultant
• Created interdependent automations using Process Builder as a substitute to workflow rules
• Performed additional administrative tasks such as updating existing functionality and processes based on new and changing requirements, user creation and maintenance, data import and management, providing analysis.
• Introduced Salesforce Mobile as on the go solution resolving issues of accessibility for employees and resulting in better sales performance and efficiency

Sofia, Bulgaria

• Assisted with increasing the company's operational efficiency and finding improvement potential in collaboration with the Managing Director
• Tasked with office administration and operational support activities such as client and partner data management, development of products and services, filing and optimizing company paperwork
• Responsible for the company's social media presence, generated content in the form of posts, photos, etc. in order to increase social media engagement for the brand

Berlin, Germany

• Answered product and service questions and offered information on related products and services to partners and customers at DeliveryHero's UK-based platform hungryhouse
• Successfully closed an average of 200+ cases a week, boosting NPS scores by 10%
• Dealt with complaints and providing solutions in line with the company guidelines and policies
• Managed partner restaurant accounts, invoice queries and provided feedback for utilizing our partnershipPersonal Projects:
• Collaborated with low performance restaurant partners on decreasing rate of declined orders, whilst increasing overall order volume and revenue