Developed curriculum and implemented training in preparation for EPIC upgrades for Inpatient, Outpatient and ED Registration, Bed Control/Transfer Center, Case Managment, Environmental Services, Transport and Labor and Delivery (total trained 2,000+ students)-Achieved Certification in ADT functionality (July, 2022)-Supervised and trained Epic credentialed trainers and super users-Attended all required EPIC classes and validation sessions-Responsible for design and maintenance of… Show more Developed curriculum and implemented training in preparation for EPIC upgrades for Inpatient, Outpatient and ED Registration, Bed Control/Transfer Center, Case Managment, Environmental Services, Transport and Labor and Delivery (total trained 2,000+ students)-Achieved Certification in ADT functionality (July, 2022)-Supervised and trained Epic credentialed trainers and super users-Attended all required EPIC classes and validation sessions-Responsible for design and maintenance of Admissions website.-Prepared curricula for Optime (Admissions training), Epic Referrals (Admissions training), Price Estimator and Single Billing Office/Integrated Credit Cards.-Developed new employee training program and workshops pertaining to customer service, policies and procedures and point of service collections.-Currently manage staff of trainers and coordinate training for Admissions Show less

Responsible for facilitating EPIC end user classroom training courses for Inpatient Admissions, Emergency Department, Outpatient Rehab, Outpatient Radiology, Outpatient Lab, ASR, Price Estimator, SBO, Vista, Hospital Billing, & Professional Billing.Create documentation as needed for Financial Reps.Create and update EPIC "tip sheets" to assist staff in navigating the EPIC system.Identify potential training gaps/issues and work with the other training associates to resolve.A… Show more Responsible for facilitating EPIC end user classroom training courses for Inpatient Admissions, Emergency Department, Outpatient Rehab, Outpatient Radiology, Outpatient Lab, ASR, Price Estimator, SBO, Vista, Hospital Billing, & Professional Billing.Create documentation as needed for Financial Reps.Create and update EPIC "tip sheets" to assist staff in navigating the EPIC system.Identify potential training gaps/issues and work with the other training associates to resolve.A training liaison for Central Florida Hospital (CFH) EPIC go-live (May 2022)Lead support for CFH registration cut over prior to go-live (May 2022)A training liaison with other departments & clinics.Assisted with troubleshooting and addressing training related issues as needed.Provided training to 400+ end users.Maintain user access to providers website.Monitored EHS Internship participates in the Admissions Dept. Show less

Responsible for facilitating EPIC end user classroom training courses for Inpatient Admissions, Emergency Department, Outpatient Rehab, Outpatient Radiology, Outpatient Lab, ASR, Price Estimator, SBO, Vista, Hospital Billing, & Professional Billing.Create documentation as needed for Financial Reps.Create and update EPIC "tip sheets" to assist staff in navigating the EPIC system.Identify potential training gaps/issues and work with the other training associates to resolve.A… Show more Responsible for facilitating EPIC end user classroom training courses for Inpatient Admissions, Emergency Department, Outpatient Rehab, Outpatient Radiology, Outpatient Lab, ASR, Price Estimator, SBO, Vista, Hospital Billing, & Professional Billing.Create documentation as needed for Financial Reps.Create and update EPIC "tip sheets" to assist staff in navigating the EPIC system.Identify potential training gaps/issues and work with the other training associates to resolve.A training liaison for Central Florida Hospital (CFH) EPIC go-live (May 2022)Lead support for CFH registration cut over prior to go-live (May 2022)A training liaison with other departments & clinics.Assisted with troubleshooting and addressing training related issues as needed.Provided training to 400+ end users.Maintain user access to providers website.Monitored EHS Internship participates in the Admissions Dept. Show less

Provide financial counseling to Inpatient, Outpatient, and Emergency Department patients.Established relationship with Surgical Coordinators, Hospital Case Management, and Social Workers for assigned services and others.Set up and update customer accounts with interactions, payments, and personal information.Work with insurance companies and PCP to obtain authorizations for surgical procedures.Provide on the job training for present and future co-workers. Create and provide… Show more Provide financial counseling to Inpatient, Outpatient, and Emergency Department patients.Established relationship with Surgical Coordinators, Hospital Case Management, and Social Workers for assigned services and others.Set up and update customer accounts with interactions, payments, and personal information.Work with insurance companies and PCP to obtain authorizations for surgical procedures.Provide on the job training for present and future co-workers. Create and provide estimates for inpatient surgical procedures.Coordinate with internal and external department reps to ensure accounts are completed in a timely manner. Show less

Received extended training with EPIC.Assisted with training coworkers in various tools in Epic .Lead trainer to new hire employees.Scheduled appointments upon receiving external referrals .Monitored employee assigned workqueues.Resolved employment-related disputes through proactive communication.Maintained work schedule and Kronos.Facilitated monthly staff meeting with medical staff and pod employees.Performed employee evaluations in a timely manner.Assisted… Show more Received extended training with EPIC.Assisted with training coworkers in various tools in Epic .Lead trainer to new hire employees.Scheduled appointments upon receiving external referrals .Monitored employee assigned workqueues.Resolved employment-related disputes through proactive communication.Maintained work schedule and Kronos.Facilitated monthly staff meeting with medical staff and pod employees.Performed employee evaluations in a timely manner.Assisted with daily incoming calls according to protocol Provided customer service to clinical patients.Assisted Co-workers with scheduling issues or patient conflict. Show less

Trainer for new hire Financial Counselors . Check In/Check Out patients.Scheduled Patients.Entered patient charges into EPIC. Monitored workqueuesVerified insurance and patient information Assisted with daily incoming calls to clinic Provided customer service to clinical patients Accepted payments for service

Completed all daily tasks and special assignments with an efficient and quality-driven approach.Ordered and distributed office supplies while adhering to a fixed office budgetMaintained the yearly office budgetReviewed Policies and Procedure with employees and clinic/department managersVerified requested unemployment information for inquires received from Department of LaborKeyed all data for Corrective Actions/Diversity Payroll DeductionsCoordinated, scheduled, and… Show more Completed all daily tasks and special assignments with an efficient and quality-driven approach.Ordered and distributed office supplies while adhering to a fixed office budgetMaintained the yearly office budgetReviewed Policies and Procedure with employees and clinic/department managersVerified requested unemployment information for inquires received from Department of LaborKeyed all data for Corrective Actions/Diversity Payroll DeductionsCoordinated, scheduled, and arranged meeting and travel calendars, including business and social eventsSorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping Show less

Check In/Check Out patients.Scheduled Patients.Entered patient charges into EPIC. Monitored workqueuesVerified insurance and patient information Assisted with daily incoming calls to clinic Provided customer service to clinical patients Accepted payments for service