Currently working at an Edutech Startup performing a cross functional role. As Operations manager, ensuring the daily operations and functions are executed on schedule and to a high standard. Constantly monitoring and troubleshooting products' current offerings.- Project Management of dev projects.- Majority of time is spent managing and optimizing business processes.-Upskilled myself in Pipedrive, Zapier and Java script with no prior knowledge to manageand continuously develop the company's automations board.- Constantly performing risk analysis on current business processes to ensure the matchwith the forecasted growth of the company.Work closely with the Head of Product to improve product offering and customer retention by identifying and executing key projects. Constantly communicating with the customer experience team, learning team and growth teams.- Due to broad knowledge, assist in recruiting and training new hires.

Freelancer, Richards Bay (Remote) - Website/ecommerce developer JAN 2015 - MAR 2022-During a professional sabbatical to raise my children, I had identified an opportunity in the e-commerce market servicing small to medium businesses.-Exceptional client stakeholder relationships were established. Maintained 100% recommendation and 5-star reviews. Key strengths were listening to the needs of clients and collaborating on solutions.-Excellent planning and time management skills were used to ensure all projects were completed on time and were of exceptional quality.

• Key objective was to identify and improve operational KPI’s through the implementation of process modeling and optimization. Research, development, implementation, and training of operators. Performance measured by monetary savings. • Development of reagent dosage model for Hot Metal Desulphurization using Mg+CaO, to minimize expensive and time consuming reblows. Model achieved using data correlation methods. Model logic programmed and user interface with live plant data using SQL and C#.• Collaborated with multi-disciplined R&D teams from France and on-site to develop an online Basic Oxygen Furnace Model. • Development of online equipment condition monitoring model at the Sinter plant area.• Development of KPI tracking system with function based on QlikView.• Collaborated with team to tender and procure Steel Making level 2 system upgrade.• Resigned to attend to family responsibilities.

• Tracking and report of important KPI’s in Secondary Steel Making (Ladle Furnace, Desulphurization plant, Degasser and Continuous Caster) • Investigation of quality and process deviations with follow-up corrective actions. Using six-sigma principles to conduct investigation and complete reporting. • Worked in an environment with high emphasis on compliance to SHERQ & HIRA policies.• Development of Ladle scheduling and monitoring system to maximize heat retention in ladles. • Presentation of projects were well received by plant managers and senior managers. • Project were development in a PMBOK environment.• Promoted to Engineer.

Periodically worked as a student engineer assisting process engineers with long-term project. Performed simulation of cooling water and pump network to highlight areas of bottle necking to improve pump performance and network efficiency. Audit of cooling water network over entire plant and updating of P&ID’s