Nicole Dutko Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Partnered with executive stakeholders to optimize Salesforce platforms, significantly increasing adoption rates and improving efficiency across sales operations by implementing strategic enhancements.
• Directed the strategic re-engineering of multiple Salesforce platforms and integrations, surpassing key B2B sales and marketing goals and catalyzing business growth through innovative technology solutions.
• Implemented business process automation strategies, enabling the team to concentrate on critical revenue-generating tasks by streamlining sales operations and enhancing cross-functional collaboration.

Chicago, Illinois, United States

• Directed the Salesforce VaxVerify delivery team, streamlining and automating resident access to SMART Health Cards, improving immunization verification efficiency for millions of Illinois residents
• Led Salesforce team in integrating Experience Cloud with I-CARE platform, streamlining digital processes for users to verify and download immunization QR codes.
• Architected a user-friendly digital solution that facilitated fast access to immunization history, increasing user adoption and compliance with state health mandates.

Chicago, IL

• Directed the digital transformation initiative, modernizing marketing data and strategic content by migrating from on-premise systems to AWS Cloud platforms, improving data accessibility and scalability for enhanced.
• Collaborated with cross-functional stakeholders to ensure Digital Transformation platform adhered to corporate security governance, data privacy and risk and compliance standards.
• Led Diversity, Equity & Inclusion initiatives aligning team efforts to meet strategic objectives, contributing to an inclusive and diverse workplace culture.
• Spearheaded modernization of the technology ecosystem architecture and CD/CI processes, resulting in improved operational efficiency and accelerated deployment cycles.
• Served as a key spokesperson for Women in Engineering initiatives, presenting at internal and external events, fostering community engagement, and enhancing organizational visibility with local IIT partners.

Chicago, IL

• Delivered strategic Salesforce enterprise architecture solutions, streamlining sales and marketing processes for over 30 clients, dramatically improving workflow efficiency and boosting operational productivity.
• Fostered cross-functional partnerships to create comprehensive Salesforce strategies that align with strategic goals and objectives, maximizing platform capabilities and driving client satisfaction and long-term success.
• Spearheaded Salesforce-driven process improvements, increasing client sales team effectiveness and marketing outreach through enhanced automation and data insights.

Chicago, IL

• Optimized operational workflows and implemented strategic solutions, improving process efficiency and significant cost savings across multiple projects.
• Boosted Intermodal revenue by 24% and eliminated production support time (previously 60 hours/month) for major logistics clients by leading impactful site redesign initiatives, significantly enhancing operational.
• Enhanced team efficiency, project quality, and delivery speed while increasing ROI by leading Salesforce, Intermodal, and LTL teams through agile development, ensuring optimal adoption of agile methodology aligned with.

Chicago

• Orchestrated the 'One Platform' Global Salesforce Integration Initiative, seamlessly integrating and onboarding newly acquired companies across 48 countries resulting in faster, more efficient collaboration, delivery.
• Leveraged a broad skill set encompassing business analysis, quality assurance, and software development to drive project deliverables and ensure alignment with strategic objectives.
• Applied systems analysis and software development expertise to improve project outcomes and operational efficiency.

Chicago

• Led the design, development and implementation of proprietary accounting, invoicing and billing system including e-commerce payment services integration resulting in successful process automation, reduction of costs.
• Managed the delivery team in the successful implementation of the SEM e-commerce platform, APIs and online search retargeting resulting in successful rollout of the company’s keyword generation e-commerce product.

Provided innovative web and social media solutions for digital marketing and media agency clients resulting in the successful iterative delivery of innovative web and social media applications and increasing client website traffic by 30%.

Chicago, Illinois, United States

Increased marketability and improved branding of client businesses by enhancing online presence through the appropriate use of technology.

Chicago, Illinois, United States

Chicago, IL

Performed multiple roles throughout consulting career including Supervisor, Project Manager, Business Analyst, Senior Consultant, Tech Team Lead, Lead Developer, Systems Analyst, Application Developer. Detailed experience available upon request.

Chicago, IL