• Single-handedly managed insurance verification of patient benefits for durable medical equipment with minimal oversight. Sent monthly productivity reports of project progression. Communicated medical benefits to patients to ensure understanding.• Mentored other office staff in how to understand patient benefits and then convey that understanding directly to the patient to circumvent language barriers.• Gained expertise in Athena as a practice management program. Because familiar with payer portals such as Availity and Arcadia, and taught others how to interpret findings.• Improved office effectiveness by implementing formatting changes to shared documents.