Nicole E. Email & Phone Number

California, United States

San Francisco, California

December 2019 – PresentDirector of Event Operations • San Francisco Marriott Marquis♦ Direct setup and catering operation and hospitality suites for groups of 10- 10,000 at 120,000 square foot facility which produces up to (130) events per month generating $36m in annual catering revenue (pre-covid)♦ Oversee team of (3) Senior Banquet Managers, (5) Banquet Managers, (7) Banquet Supervisors, and 100+ full-time, part-time, and temporary employees (pre-covid)♦ Partner with multiple collective bargaining agreements (locals 16, 39, 2, 510 and teamsters)♦ Conduct and create virtual site visits contributing to increase in future definite business♦ Manage daily operation of premium bar generating $25k in average daily bar sales including scheduling, product ordering, menu design and upkeep♦ Participate in budgeting process for multiple operations♦ Manage daily operation of grab and go pantry style outlet generating $76k inrevenue monthly during the covid-19 shut-down period including scheduling,product ordering, merchandising and systems management♦ Coordinated all event department logistics including planning and executionduring furlough of teams during covid-19 related closures.♦ Assist rooms operation to inspect rooms, ensure client satisfaction and manageguest response♦ Drive and maintain employee engagement and satisfaction throughempowerment, education and support during pandemic

Grapevine, Texas

Oversaw Team of (8) Event Managers and (3) Administrative Coordinators Responsible for (594) Annual Groups ranging from 10-350 Rooms on Peak generating $10.4M in Annual Catering RevenueIndividually Managed Groups of up to (2000) Attendees and Contributing $2M in Catering Revenue in a Department Generating $92M OverallContributed to Increase in Discipline Engagement Scores from 77 to 94

Redesigned Event Menu and Develop Standards to Increase Value Perception on Food and Beverage Services thus Contributing to an Increase in the F&B Staff Service Score from 87.7 to 92.1Earned and Maintained Green Engagement Scores for Banquets -- 84 and Event Services -- 80

San Francisco Bay Area

Manage a 150 person, $33.5 million Catering Operation in 120,000 square feet of meeting space.

San Francisco Bay Area

Manage and Aid in Execution of both social and complex corporate events ranging from 10-1000 attendeesGenerate $5.5M in catering revenue annually

San Francisco Bay Area

Manage and Coordinate Events from social, travel and tourism and complex corporate and associate events

B.S., Marketing

B.A., Latino Studies