Nicole E. Email & Phone Number

Brighton, On, Ca

Etobicoke, Ontario, Canada

GCL Sales Co-ordinator:- Strives for exceptional service to clients by responding to their inquiries/requests in a timely and professional manner.- Work with logistics to obtain cost and coordinate shipments to ensure materials are delivered when needed.- Generate quotations in email or formal format - Communicate with plant regarding anticipated production lead times, delays, shipments, etc. and ensure client is updated promptly.- Ensure all orders are entered in to main system and all necessary documents are provided to necessary parties to ensure smooth processing and fulfillment.CSR Manager:- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.- Strategizing and monitoring the daily activities of customer service operations.- Assisting customer service staff with duties where required.- Training staff in areas of customer service and company policies.- Investigating and solving customer service complaints.- Assisting with the development and implementation of service policies, and explaining these to staff and customers.

Etobicoke, Ontario, Canada

• Manage incoming calls and customer service inquiries • Identify and assess customers’ project needs to ensure accurate product recommendations are made.• Keep records of customer interactions, process customer orders and file documents accordingly• Build sustainable relationships and trust with customer accounts through open and interactive communication• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution• Work with cross-functional teams to resolve customer issues• Process Customer Returns and Refunds• Update system pricing when necessary

Mississauga, Ontario, Canada

• Review and process all incoming orders (Cdn./U.S.).• Ensure all details are accurate (ie: pricing, items, ship to address, etc.)• Send order confirmation to client for review and final approval.• Provide graphic templates to client for artwork submission.• Ensure all paperwork are completed prior to forwarding to production.• Manage open orders and complete follow-ups to ensure deadlines are met.• Maintain up to date customer master profiles, with such things as pricing, items, contact information, processes, etc• Issue invoices to clients via email or mail once order is shipped.• Communication and collaboration with internal departments such as; Sales, Production, Graphics, Printing, Shipping, Accounting, etc,• Maintain excellent customer service via phone calls and e-mails to successfully resolve daily issues with the assistance of upper management.• Monitoring and maintaining account activity for promotions/seasonal commitments, new launches• Revising ship dates, lead times, pricing discrepancies, product quantity with customer• Responding to inquiries from the customer regarding status of their P.O.• Reception – (back up only)• Product Build/Maintenance in QuickBooks• Design and creation of client specific interactive product order forms and catalogs

Mississauga, Ontario

• Analyze blueprints and other documentation to prepare time, cost, materials, and labor estimates.• Consult with clients, vendors, personnel in other departments or construction foremen to discuss and formulate estimates and resolve issues.• Confer with owners, contractors and subcontractors on changes and adjustments to cost estimates.• Prepare estimates used by management for purposes such as planning, organizing, and scheduling work.• Prepare and maintain a directory of suppliers, contractors and subcontractors• Prepare and process customer invoicing and monthly statements• Review and enter invoices from vendors into accounting system• Process orders for materials and office equipment• Prepare and process payroll on Bi-weekly basis• Proficient in Quickbooks, and Simply Accounting • Manage Accounts payable and Accounts Receivables

Welland, Ontario

• Inbound and Outbound Customer Service Specialist for Major US Wireless Telecommunications Company• Utilizing the Tools and Training provided, Excelled in creating positive customer interaction and resolution to all inquiries or issues brought forth.• Ensures all inquiries, concerns and technical issues were addressed and resolved in a professional and timely manner. • Strives to achieve team success by peer coaching, assisting team lead and call escalation resolutions.

Welland, Ontario

• Assisted Canadian Tire Financial Services Clientele with Credit Card activation and explained benefits of the product to ensure a positive and maximized product experience• Communicated with potential clientele with information on insurance pruducts available to them aswell as assisted them in acquiring such products. i.e. AD&D, credit protector.

Diploma, Business Accounting

Veterinary/Animal Health Technology/Technician And Veterinary Assistant

Studied animal anatomy, nutrition, domestic animal science, exotic animal science, animal grooming, animal nursing procedures and animal.

High School, Graphic Design, 12

Activities and Societies: Year Book Commitee