Nicole E. Email & Phone Number

Brighton, ON, CA

Etobicoke, Ontario, Canada

GCL Sales Co-ordinator:- Strives for exceptional service to clients by responding to their inquiries/requests in a timely and professional manner.- Work with logistics to obtain cost and coordinate shipments to ensure materials are delivered when needed.- Generate quotations in email or formal format - Communicate with plant regarding anticipated.

Etobicoke, Ontario, Canada

• Manage incoming calls and customer service inquiries
• Identify and assess customers’ project needs to ensure accurate product recommendations are made.
• Keep records of customer interactions, process customer orders and file documents accordingly
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Work with cross-functional teams to resolve customer issues

Mississauga, Ontario, Canada

• Review and process all incoming orders (Cdn./U.S.).
• Ensure all details are accurate (ie: pricing, items, ship to address, etc.)
• Send order confirmation to client for review and final approval.
• Provide graphic templates to client for artwork submission.
• Ensure all paperwork are completed prior to forwarding to production.
• Manage open orders and complete follow-ups to ensure deadlines are met.

Mississauga, Ontario

• Analyze blueprints and other documentation to prepare time, cost, materials, and labor estimates.
• Consult with clients, vendors, personnel in other departments or construction foremen to discuss and formulate estimates and resolve issues.
• Confer with owners, contractors and subcontractors on changes and adjustments to cost estimates.
• Prepare estimates used by management for purposes such as planning, organizing, and scheduling work.
• Prepare and maintain a directory of suppliers, contractors and subcontractors
• Prepare and process customer invoicing and monthly statements

Welland, Ontario

• Inbound and Outbound Customer Service Specialist for Major US Wireless Telecommunications Company
• Utilizing the Tools and Training provided, Excelled in creating positive customer interaction and resolution to all inquiries or issues brought forth.
• Ensures all inquiries, concerns and technical issues were addressed and resolved in a professional and timely manner.
• Strives to achieve team success by peer coaching, assisting team lead and call escalation resolutions.

Welland, Ontario

• Assisted Canadian Tire Financial Services Clientele with Credit Card activation and explained benefits of the product to ensure a positive and maximized product experience
• Communicated with potential clientele with information on insurance pruducts available to them aswell as assisted them in acquiring such products. i.e. AD&D, credit protector.

Diploma, Business Accounting

Veterinary/Animal Health Technology/Technician And Veterinary Assistant

Studied animal anatomy, nutrition, domestic animal science, exotic animal science, animal grooming, animal nursing procedures and animal.

High School, Graphic Design, 12

Activities and Societies: Year Book Commitee