Nicole Emmerson Email & Phone Number

Sydney, NSW, AU

Australia

• Financial Crime Risk Portfolio Team Lead Business Analyst in the Financial Crime Risk project and change portfolio team, with focus on Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF) change initiatives.
• Successfully led the development and implementation of AML/CTF Role Based Training: partnering with FCR Policy and Advisory subject matter experts, business representatives and the RMG Training Team to deliver an.
• Developed and delivered two new governance procedures for Politically Exposed Persons and Adverse Media data lists used in customer screening systems.
• Provided coaching and mentoring to an assigned mentee, also to the business analyst, project manager and subject matter expert on project delivery and stakeholder management since joining the team.

Sydney, New South Wales, Australia

The Retail Bank Business Lead on the Privacy Enforceable Undertaking (EU) Program, which comprised of six comprehensive workstreams and 101 milestones. Accountable for leading and championing business and customer outcomes to remediate and improve the protection of customer personal information.

Sydney, Australia

Commenced as a Senior Business Analyst and transitioned to leading the project across the Retail Bank through successfully co-ordinating remediation and improvements to comply with the Banking Code of Practice by the 1st July 2019.

Sydney, Australia

Accountable for the improvements and customisation of the FastRefi product and processes through customer centric design to increase product sales and utilisation. Provided implementation and customer product support post go live to ensure smooth transition to the FastRefi product.

Led and delivered projects focused on product and process improvements for Home Lending across the Broker and Lender network, Mortgage Fulfilment and Operations. Inclusive of data analysis, process mapping and change management.

Delivered productivity improvements across CBA Enterprise Services and productivity capability uplift in CBA Risk Management

Sydney

Worked on many different projects within the Bank with a focus on Retail and Business Lending Services either as a Senior Business Analyst or Senior Change Analyst or a combination of both.

My main role was to manage a national Transformation Champion Network (communication channel) to facilitate dissemination of information and two way communication channel for Optus Business Transformation.

Created awareness and engagement of Optus Business staff in the Optus Cultural Transformation Program by providing consultation and coaching to Optus Business leaders on the tools of Optus Cultural Transformation.

Sydney

Managed the end to end implementation of products, services and systems into Optus Business Customer Operations, responsible for business and change analyst activities required for each implementation. In addtion identified and implemented process improvements.

Sydney

Established and managed the Sales Operations Centre responsible for the day to day support of Sales in processing and delivery of Customer orders across the complete Optus Business product portfolio.