Nicole Enright Email and Phone Number

Senior Ability Analyst in the Paid Family Leave department. Process PFL disability claims for NY and MA state employees. In addition, process FMLA concurrently. Prior to PFL, processed Short term disability claims with FMLA concurrent. Participated in testing for MA plans prior to the roll-out into the live system. Mentor. Multi-system processing. High volume cases. Queue phone system. Exceptional customer service.

Customer Service Associate for six years and head cashier for four years. Supervised front end associates. Monthly cashier observations, training inventory audits, and loss prevention. Till audits and daily cash flow reviews. Resolved customer complaints and issues. Maintain and improve knowledge of all departmental product information. Delivered excellent communication and customer service.

Benefit specialist for the Employee Benefits Department. Completed daily tasks which correlated with assigned locations. This included but not limited to answering all questions regarding benefit packages offered, managed enrollment and termination of benefits, generated reports to aid in budget reconciliation. Facilitated presentations for open enrollment and new employees. Designed and created benefit communication and marketing materials for the entire 7200 employee population. Supported the department to help create a wellness culture Provided technical support in varies capacities and maintained the department websites daily for updates.

Long term-temporary HR generalist in the Human Resources Department. Performed all general office tasks and provided support to multiple areas of the department. Duties included but not limited to: processed potential new employee applications for instructional and substitute faculty, assisted with presentations and orientation for substitute training classes and new employees, reviewed and processed transcripts for potential salary changes. As well as, handled confidential files.