Nicole Carlson (Formerly Pessl)
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Nicole Carlson (Formerly Pessl) Email & Phone Number

Sr. Consultant, Privacy Operations, Microsoft at Design Laboratory Inc.
Location: Greater Seattle Area, United States 10 work roles 2 schools
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Role
Sr. Consultant, Privacy Operations, Microsoft
Location
Greater Seattle Area, United States
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Nicole Carlson (Formerly Pessl) is listed as Sr. Consultant, Privacy Operations, Microsoft at Design Laboratory Inc., a with 201 employees, based in Greater Seattle Area, United States. AeroLeads shows a matched LinkedIn profile for Nicole Carlson (Formerly Pessl).

Nicole Carlson (Formerly Pessl) previously worked as Program Manager II - Privacy at Nordstrom and Release Manager- Marketing Technology Gift Card at Nordstrom. Nicole Carlson (Formerly Pessl) studied at Western Washington University.

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Email format at Design Laboratory Inc.

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Design Laboratory Inc.

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Profile bio

About Nicole Carlson (Formerly Pessl)

As a dedicated Program Operations Consultant, I excel in guiding Marketing Organizations to success. Currently, I'm part of Microsoft's Marketing + Sales Privacy Team, where my commitment to excellence and problem-solving skills shine. I'm passionate about delivering great customer service and promoting smooth communication across diverse teams and organizations. This teamwork is key to adding value for our end users and consumers, driving our mission forward.

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Nicole Carlson (Formerly Pessl)'s current company

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Design Laboratory Inc.
Design Laboratory Inc.
Sr. Consultant, Privacy Operations, Microsoft
bellevue, washington, united states
Website
Employees
201
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10 roles · 37 years

Nicole Carlson (Formerly Pessl) work experience

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Sr. Consultant, Privacy Operations, Microsoft

Current

Greater Seattle Area

At Microsoft Privacy, within the Marketing & Sales Privacy Team, I am an integral member of the Privacy Case Management and Program Operations team. My role encompasses:**Program Operations: I facilitate the seamless integration and continuous optimization of new case management tools, ensuring their flawless performance and maintenance. This is crucial for the effective execution of our privacy initiatives.**Communication Coordination: I proficiently manage the Marketing & Sales Privacy Team's mailbox and case management system. My efforts ensure the swift and accurate processing of Microsoft Marketing communications and project cases, and their proper allocation to designated Privacy managers.**Incident Response Leadership: As the Incident Response Lead for the M+S Privacy Team, I work closely with Privacy managers to address incidents promptly and document them meticulously for executive reporting.**Compliance Oversight: I oversee the compliance of Microsoft Marketing websites with GDPR standards, with a particular focus on precise cookie management to uphold the highest privacy standards.This role demands a meticulous attention to detail, a proactive approach to problem-solving, and a steadfast commitment to maintaining user privacy and data protection standards.

Jan 2017 - Present

Program Manager Ii - Privacy

Seattle

• Collaborated with multiple Technology and Business teams to ensure projects (both large and small scale) met Nordstrom Privacy guidelines and adhered to the Generally Accepted Privacy Principles.• Worked with project drivers to document and validate business processes, data and UX flows, and system requirements to protect the integrity of and adherence to Nordstrom standards.• Partnered successfully with all facets of the company, including the Marketing, Business, Technology, Legal, and Security Teams to find solutions to privacy related concerns in relation to project implementation and launch.

Mar 2016 - Nov 2016

Release Manager- Marketing Technology Gift Card

Seattle, Wa

• Release Management and Planning Liaison for Gift Card Project Management, Engineering, and Business Teams to ensure a streamlined process for monthly Gift Card Code releases using Agile methodologies.• Developed and rolled out new process for Gift Card Platform Code Releases. Within a three-month period, went from unstructured/random cadence to structured Monthly Releases.• Facilitated cross-team collaboration and stakeholder integration by attending Business Requirement gathering sessions and publishing schedules and timelines on shared locations (such as Confluence and Sharepoint).• Communicated to internal (Business/Engineering/PM) team members as well as related stakeholders (VP's and Directors) ensuring accurate code releases and creating visibility regarding the status of each Release.• Facilitated Monthly Showcase meetings between internal team and related stakeholders which highlighted recent releases and how the Gift Card projects were integrated with company road map.

Mar 2015 - Feb 2016

Project Manager, Marketing Technology- Gift Card Production Support

• System Production Support: Provided 24x7 on call support for all Gift Card related incidents (P1 through P4) which required critical and analytical thinking. Facilitated Root Cause Analysis discussions which lead to cross-functional CAPA (Corrective Action/Preventative Action) decisions with the IT Change Board.• Communicated summaries and root causes across multi-teams for P1/P2 incidents.• Facilitated cross-team collaboration in order to implement system enhancements.• Authored several process documents, including Production Support Knowledgebase articles.• Audited all employee access to the Gift Card Platform, including owning the Quarterly User Access Review process.• Project Lead from February 2012, promoted to Project Manager in July 2013.

Apr 2011 - Feb 2015

Business Analyst- Marketing Bio

• Member of the Core team for the launch of Nordstrom's internal Gift Card Platform system.• Collaborated with Gift Card Platform Vendor, downstream stakeholders and engineering teams for Business Requirement gathering and Functional Specs documentation.• QA/Tested the new internal Gift Card Platform.• Provided production support for the Gift Card Platform, including customer issues and system/network issues and enhancements to the Platform.• Trained, coached and mentored team of five analysts to ensure smooth adoption of new system.

Sep 2007 - Mar 2011

Database Analyst- Marketing Bio/Customer Knowledge Warehouse (Ckw)

• Served as the liaison for internal and external customers to research escalated Customer Mail/Email requests• Utilized SQL queries (via TOAD SQL software) to verify the accuracy of requests in CKW and source systems which included Nordstrom Bank, Nordstrom.com, and other internal Nordstrom systems.• Trained, coached and mentored newly on-boarded staff.

May 2002 - Aug 2007

Manager, Relationship Services (Marketing)

Managed the marketing relationship between Nordstrom.com & Nordstrom Bank to ensure proper presentation of Credit products on the Nordstrom.com website.

2000 - 2001 ~1 yr

Help Desk Analyst

1996 - 1999 ~3 yrs

Credit Customer Service

Seattle, Wa

1995 - 1996 ~1 yr
Team & coworkers

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2 education records

Nicole Carlson (Formerly Pessl) education

Education record

Bellevue Sr High School

General Studies

FAQ

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What company does Nicole Carlson (Formerly Pessl) work for?

Nicole Carlson (Formerly Pessl) works for Design Laboratory Inc..

What is Nicole Carlson (Formerly Pessl)'s role at Design Laboratory Inc.?

Nicole Carlson (Formerly Pessl) is listed as Sr. Consultant, Privacy Operations, Microsoft at Design Laboratory Inc..

Where is Nicole Carlson (Formerly Pessl) based?

Nicole Carlson (Formerly Pessl) is based in Greater Seattle Area, United States while working with Design Laboratory Inc..

What companies has Nicole Carlson (Formerly Pessl) worked for?

Nicole Carlson (Formerly Pessl) has worked for Design Laboratory Inc., Nordstrom, and Sunnyside Resort.

Who are Nicole Carlson (Formerly Pessl)'s colleagues at Design Laboratory Inc.?

Nicole Carlson (Formerly Pessl)'s colleagues at Design Laboratory Inc. include Margarita Tenneson, Leo Kastle, Paulson Joseph, Mia Glisic, and David, New Harouny.

How can I contact Nicole Carlson (Formerly Pessl)?

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What schools did Nicole Carlson (Formerly Pessl) attend?

Nicole Carlson (Formerly Pessl) studied at Western Washington University.

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