Assistance pour les commandes par téléphoneSupport techniqueInscription des nouveaux membresSondages téléphoniquesAssistance à la clientèle par courrielGestion de la relation client

Assistance pour les commandes par téléphoneSupport techniqueInscription des nouveaux membresSondages téléphoniquesAssistance à la clientèle par courrielGestion de la relation client

Customer service- phone -customer repair service - id problems with reataurant owners - dispatch to tech depart. taking orders, drafting contract, and all other tasks

Assis cllients at destination - sell excursions

Retructure credit department - collection task =i took over the department and after 2 weeks the person there left -I ended up alone to learn their system and did manage on my own to lower receivables, on my own for 5 months then recommended a full time person who they hired and is still there today - in 2012

Greeting travellers at the airport- briefing session assisting travellers in their stay - selling excursions

In charge of decisions in opening accounts - line of credit- days to pay - collections decisions etc...

Responsible for all day-to-day operations of Faucher Industries- account opening- Establishing line of credit. Collection and Recovery Department for all accounts in Canada and the USA Supervise collection done by assistant- takes decisions for sending account in collection- or other means to get paid.AchievementsIntegrated all regional collection activities into the Montreal office resulting in a reduction of 3 positions. .Modified existing collection procedures that brought the… Show more Responsible for all day-to-day operations of Faucher Industries- account opening- Establishing line of credit. Collection and Recovery Department for all accounts in Canada and the USA Supervise collection done by assistant- takes decisions for sending account in collection- or other means to get paid.AchievementsIntegrated all regional collection activities into the Montreal office resulting in a reduction of 3 positions. .Modified existing collection procedures that brought the DSO from 65 days to 36 days ration internationally by doing follow-ups to complement regular direct collection efforts. Adapted collection techniques and trained staff to better respond to special circumstances.Maintained less than .25% bad dept per year on an average of 27 million annual sales. Show less

Restructure credit department - collection task =i took over the department and after 2 weeks the person there left -I ended up alone to learn their system and did manage on my own to lower receivables, on my own for 5 months then recommended a full time person who they hired and is still there today - in 2012