• Managing schedules: handle the lawyers' calendars, including scheduling meetings, appointments• Document preparation: assist in preparing legal documents such as contracts, agreements, and briefs. This involves formatting, proofreading, and organizing documents.• Correspondence management: handle incoming and outgoing communications, including emails and phone calls. Draft responses, forward messages to the appropriate recipients, and ensure timely and accurate communication.• Research assistance: conduct legal research on various topics.• Meeting coordination: arrange and coordinate meetings, both internally within the firm and with clients or external parties. This includes scheduling, sending out meeting invitations, booking meeting rooms, and arranging necessary materials.• Administrative support: provide general administrative support, such as managing office supplies, handling expenses, processing invoices, and maintaining databases or filing systems.• Act as a go-to between staff and the lawyer• Support bookkeeping and budgeting procedures for the firm• Create and update databases and records for financial information, and other data• Oversee and manage the onboarding of new clients including reconciling conflict checks, creating retainer agreements for new clients, creating electronic files for new clients and enter into the billing system, and handling communications with clients regarding new client intake information for the firm billing system

• Client Onboarding: Welcome new subscription clients, familiarize them with our firm's services including the Subscription services, and guide them through our Subscription onboarding process.• Client Communication: Serve as the primary triage point of contact for Subscription client queries regarding new matters, ensuring all such new inquiries are addressed promptly/completed by the rest of the legal team.• Feedback Collection: Conduct regular check-ins and feedback sessions with Subscription clients to ensure their satisfaction and gather insights for service improvements.• Matter and Service Coordination: Liaise with lawyers and the rest of the legal team to manage Subscription client in-progress matters and to provide Subscription clients with timely status updates.• Database Management: Maintain and update Subscription client hard copy and electronic records, ensuring all interactions, concerns, and feedback are properly documented.• Educate Clients: Help other legal team members to assemble client resources, guides, and workshop and other materials that will help Subscription clients to understand our Subscription services, and their legal rights and obligations.• Issue Resolution: Proactively identify potential Subscription client issues and work collaboratively with internal teams to triage and resolve them in a timely manner.• Retention Efforts: Develop and implement strategies to improve Subscription client retention and reduce churn.• Document Management: Provide support to the Subscription team by assembling, preparing and organizing various legal documents and correspondence relating to Subscription clients, as well as filing maintenance for Subscription clients regarding annual and other corporate filings

• Assisting senior management with various daily tasks as needed• Preparing confidential business documents as needed • Participating in the onboarding process for new employees• Overseeing and managing operations pertaining to Facilities, Security, Office Administration, and IT• Solving IT related issues for all members of the company as they arise• Maintaining office efficiency by planning and implementing office systems, managing the company phone system, cell phones and internet contracts• Maintaining the corporate insurance roster including property insurance renewals, BR & WU insurance, auto insurance renewals, as well as group benefits• Managing and executing administrative requirements for the company’s Condo Corporation• Maintaining corporate annual returns via the online Ontario Business Registry and preparation of annual resolutions• Preparing office maintenance and repair plans and overseeing these activities• Assisting members of the Glenview Homes team with tasks from time to time

• Maintain control of insurance policies (business and personal for President), certificate renewals, initiating policies for new projects and buildings• Arrange for incorporation of new companies, assist with set up• Set up new bank accounts• Control and manage legal correspondence• Maintain, control and update lease template as required• Prepare commission worksheets/bonus sheets and ensure proper version is available for use• Maintain the lease commission summary sheets and calculate commissions on a monthly basis for payment• Meeting arrangements as needed for VP of Finance and President• Prepare, edit reports, presentations and other documents, i.e. drafting AP&S• Assist with due diligence packages for financing• Other ad hoc projects and initiatives as required

• Managing CEO’s schedule, act as liaison between him and all other staff as well as other stakeholders• Responsible for CEO’s expense reports, reconciliation of credit card statements, submitting health and dental claims to insurance provider• Coordination of diverse functions for GM, Director of Sales & Marketing as well as VP Operations• Managing the daily office operations and coordinating agendas for President and Executives• Organizing meetings and teleconferences• Preparing background material for meetings as well as reports and documentation as needed• Make travel arrangements, including coordinating hotel accommodations, arranging rental car services, and completing travel visa applications• Set up, type, proofread and process to completion: correspondence, including memos, letters and emails on behalf of the CEO and top executives• Routing and tracking items for review or signature, to and from the office• Maintaining a system for routing and tracking critical, confidential paper and electronic correspondence• Negotiate favorable terms and pricing agreements with vendors, caterers, and other providers for service at special events. Planned and coordinated corporate events including business development meetings and holiday parties• Receive incoming calls, place outgoing calls, respond to general inquiries, and provide general information to home purchasers, contractors, city officials, and legal team• Maintain accurate filing systems

• Manage and update list of all completed and on-going construction projects for access by all company staff• Liaise with lawyers• Check sales paperwork and review all sales documents for accuracy• Update sales forms and schedules• Update weekly closing list• Update price lists, bonus sheets, specifications, etc.• Update the monthly sales status report• Process all Agreements of Purchase & Sale as well as amendments and update Masterlist accordingly • Track all construction starts and send commencement letters to purchasers• Send out delay notifications to purchasers and process delayed closing compensation as per Tarion Standards

Provide general administrative support for the VP of Construction and Construction Team. Responsibilities include but are not limited to:• Typing, filing, drafting correspondence, faxing, booking and preparing for meetings (Senior Builder Meetings)• Support administrative needs of the department by information gathering, producing reports and distributing them to appropriate individuals on a timely basis• Coordinate course attendance• Assist with new employee set up for site staff and administrative support for new trailer set up (as required).• Administer all phone, computer and tablet requests for new and existing site employees• Manage fleet vehicles• Coordinate Construction events• Trade Council administration• Manage the uniform program and tool allowances for all site staff• Assist with tracking the status of exterior finals for all lots• Create and update community closing dates maps (in AutoCAD)• Track & maintain telephone lists, organizational charts and company property including cell phones• Act as a point of contact to construction sites within the division and resolve issues as required

Provide a high level of administrative support to the Senior Land Management team while working collaboratively with the rest of the Land Division. Responsibilities include, but are not limited to: • Research various specific topics and prepare related documents• Prepare PowerPoint presentations, spreadsheets and correspondence as required• Maintain Land Spend Report as well as LC forecast and report back to Head Office• Update Visual Business Plan• Run ECC reports• Create JDE work orders for pre-acquisition investigations, review and update JDE Land Workbench and upload communities to JDE Lot Master• Track all incoming invoices, ensure they are coded and approved in a timely manner and use JDE to check trade invoice payment status• Calendar management for Land VP, schedule meetings, book meeting rooms and make arrangements for equipment or refreshments• Act as liaison between the land department and other departments throughout the organization• Undertake tasks on behalf of the management team such as expenses, travel arrangements, etc. and provide general administrative support to the department as needed• Assist with the coordination of both on site and off site special events or projects.

Assisting customers and trade partners on the phone, welcoming customers and trade partners at the office, assisting different departments as needed (printing, scanning, filing, data entry in REMS, creating spread sheets, mail merges, event planning, etc.), expense reports, distribution of mail, arranging for couriers, ordering of office supplies, invoice coding, making travel arrangements, preparing board rooms for meetings, responsible for general tidiness of the office.

Providing administrative support to sales team and clients as well as general office administration: preparing quotes, assisting with proposal preparation, processing and tracking of client orders including fulfillment and invoicing, responding to client inquiries as well as assisting with training seminars, maintaining the Canadian Price book and ensuring it is current and correct, answering telephones, greeting clients, preparing board rooms for meetings, word processing, office supplies purchasing. In addition, I was a member of the Health & Safety Committee and responsible for ensuring a safe workplace environment. I also organized the annual United Way Campaign for the Ottawa office.