• Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.• Anticipates and tracks operational and tactical risks and providing strategic solutions.• Manages day to day business of the operations while balancing (on a priority-driven basis) support of other business lines such as Marketing, Business Development, Professional Services, Accounting, Bookkeeping, Human Resources, and Solutions Development.• Helps program/project managers with project status reporting and the president with periodic program reviews.• Oversees and reports weekly, monthly, quarterly, and annual metrics.• Identifies trends and assess opportunities to improve processes and execution.• Collaborates with other team members to ensure seamless business execution, reinforce positive morale, and uphold company values.• Oversees the Human Resource, Accounting, IT, Risk Management and Operations departments.• Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.• Assesses a variety of situations and provide clarity to team and stakeholders.• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.• Solicits and responds to feedback while gaining commitment and support.• Supports training programs, helping ensure consistency and quality standards are met.• Manages cashflow, accounts payable, accounts receivable, international, national, state and local business registrations and requirements.• Stays up to date on applicable industry regulations, trends, and technology.

Taught seven different courses with 20-24 students each through a theory-to-practice curriculum on varying topics

• Overseeing the Play for More initiative, all leagues and events within the company having a charity aspect• Profit tracking and projections to estimate donation amounts prior to leagues starting• Reconciling each quarter and providing data driven recommendations for growth and expansion

• Managed the acquisition and transition of ZogSportsCHI to Chicago Sport and Social Club in Nov 2020 by preparing all the relevant data and information for the contract and terms• Financial management including profitability analysis, quarterly and annual revenue projections, budgets and payroll• Mitigated company risk by adjusting policies and procedures• Cut expenses by 15% of revenue increasing net profit in one fiscal year• Responsible for over $650,000 in sales annually• Maintained and developed new client relationships for all aspects of the company• Worked with corporate clients to develop individualized approach for corporate team building• Developed and implemented a strategic vision to grow the Chicago market• Led and coached the Chicago full time and part time team of over 40 people• Worked with the national ZogSports team to standardize practices across all locations• Managed all Chicago logistics for 100+ leagues and events per year• Used Excel, Ximble, LeagueApps for reporting and data management

• Membership sales from prospect to completed sales for over 2.5 million annually• Coordinate monthly billing and revenue projections based on trends in memberships sales• Develop monthly and annual reports for membership numbers and budget • Establish and track financial targets, set fees and prices based on market trends• Hire, train, recruit, schedule and supervise the Membership Services staff• Coordinate department outreach both on campus and in the surrounding community to recruit new members• Oversee account receivables and invoicing for member services

• Administer a comprehensive Club Sport Program with an overall budget of over $230,000, approximately 1,000 unique participants and over 40 active clubs• Coordinate campus wide events and lead initiatives with multiple departments• Evaluate and assess club sport program annually and make strategic changes to policies and procedures based on goals and objectives of the program• Assist in marketing and promotion of programs including special events and wellness programs• Communicate important information and resolve problems with club sports• Coordinate the Winter Wellness Program for 2,300 resident hall students• Coordinate with new student orientation to have a program for each premiere DePaul, overnight orientation sessions• Develop and maintain relationships with local sponsors and vendors• Responsible for recruiting, hiring, training, supervising and evaluating over 20 part time staff• Create, develop and monitor program budget• Make revenue projections and make financial recommendations about the program based on profit analysis and trends• Provide individualized team challenge programs to improve team dynamics with multiple groups and organizations

Administering a comprehensive sport and special event program for the campus recreation department as a part of a team. Implemented special events, comprehensive intramural program and advised sport clubs. Developed a department strategic plan. Provided research that resulted in organizational change. Hired, trained, supervised, mentored and evaluated 20 part time staff.

Tracked and worked with contract negotiation, ticket sales and 3rd party payments. Worked with outside vendors and contractors to manage events.

Started as an intramural official and officiated softball, flag football and volleyball for six months. I was then promoted and worked as an intramural supervisor for a year and a half, I managed the sites including risk management and payroll. I finished my time as a program manager and served in that role for two years. I scheduled teams and staff for three different league sports which included over 300 teams. Coordinating facility space and staffing to ensure the success of the leagues.