Nykole Gault Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

United States

IT-User Support● User Service duties such as:o Unlocking accounts, setting up/removing users, fixing basic network issues, resolving miscellaneous problems ● Design labels for customers using their logo and any other specifications● Keep detailed inventory lists of all IT items and customer labels at all branches● Assist the Marketing Department for logo and catalog development for Customers● Assist the Web team for part information look up and layoutIT Buyer• Contact vendors and negotiate the best deal for all products• Price search for IT items (computers, software, printers, etc.) and buy from the most cost-efficient sources• Make detailed plans for implementation for new IT hardware and software

Northbrook, Il

● Entered sales orders and all other information pertaining to sales and incoming orders● Received inventory: Data entry, checking samples to make sure they are in the correct specs, price entry● Updated information pertaining to incoming inventory● Data entry of order information to keep up with current open orders● Data entry of inventory information to keep up with current inventory● Scanning and filing important documents and sales information

Multiple

Mostly random data entry to help desk stuff

Long Grove, Il

Inventory Controller, January 2016 – Present• Assist in operating a multi-million dollar retail establishment• Insure inventory accuracy by random inventory checks and mock inventory audits for each department• Ensure deadlines are met in regards to merchandising, inventory, and department goalsKitchen Design Associate, April 2015 – January 2016 – Assisting as needed to Present• Answered customers questions and addressed problems and complaints in person and via phone• Helped customers select products that best fit their personal needs• Educated customers on product and service offerings• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment

Multiple

• Maintained inventory accuracy by keeping inventory well organized and counted• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.• Administered all point of sale opening and closing procedures• Replenished floor stock and processed shipments to ensure product availability for customers

Schaumburg, Il

• Created and executed a Social Media engagement strategy and plan that increased Facebook follows by 56.5%, Twitter Likes by 103%, and LinkedIn follows by 12% over a 4 month period.• Reported on and provided insights for competitor social media activity to influence best practices • Assisted with tradeshow coordination including pre-show planning, booth delivery, staff management, lead follow-up, and promotion• Assisted with lead opportunity management utilizing company’s SAP CRM program• Started online electronic newspaper that collects, publishes, and shares curated content

Naperville, Il

• Provided clients with comprehensive Search Engine Optimization (SEO) services• Used social media management software to manage and measure multiple networks, schedule content postings, track brand mentions, and analyze • Worked in an agency as part of a well-rounded team working on projects for clients

Dekalb, Il

• Created interesting and engaging social media content and promotions for extending audience reach• Increased social media engagement by 40% over an 8-month span• Provided efficient and professional customer service to all guests • Created marketing promotional tools to help rise sales including print advertisements, flyers, coupons, and loyalty punch cards

Dekalb, Il

• Tracked website metrics of leads and visits using HubSpot • Got CleanUSA’s website to show first on Google for search topic “Carpet Cleaning [Insert town in NE IL here]” by utilizing a SEO strategy• Increased website traffic by 10% due to Website updating and content creation• Increased website traffic by 143% due to Blog and Social Media creation and utilization

 Created part of the “Inspire” store design  Had 7 different sale goals in, but not limited to, “MaxAssuances,” “CtrlCenter,” and ink/toner  Worked in the Impress (Copy Services) department designing projects for customers  Assisted Customers and increased basket size by 13%

 Created part of the “Inspire” store design  Had 7 different sale goals in, but not limited to, “MaxAssuances,” “CtrlCenter,” and ink/toner  Worked in the Impress (Copy Services) department designing projects for customers  Assisted Customers and increased basket size by 13%