Nicole German Email and Phone Number

Housekeeping services provided for my elderly family to provide a clean, tidy, sanitary amenity to my family. Duties included: laundry, errands, making beds, sanitizing, cleaning and cooking.

I assisted management by updating customer records, scheduled service appointments and assisted with web design, social media pages and other clerical duties including data entry, customer retention, sending collection letters, setting filter service appointments, website design and social media advertising.

I was a data entry specialist on contract through Cherokee Federal for the IRS on site in Ogden, Utah. This was a temporary contract job and the assignment ended when the IRS changed their contract agency. My main duties were reviewing tax returns to ensure all fields were correctly listed and completed by the tax preparer or by the taxpayer with information gathered from submitted documentation.

I relocated back to Utah in 2020 to aid in the care of my elderly mother with breast cancer. I assisted her daily with all of her healthcare, financial and general wellbeing. I assisted with cleaning, cooking, bathing, took her to doctors appointments and with whatever she needed help with. Thankfully, she is in remission.

I was a processor for Nationwide Insurance and was laid off when my job was outsourced. My primary duties included reviewing information for policy change requests, renewals on home, auto, powersports and umbrella insurance policies, data entry and customer service correspondence.

TOG Technology Connection Service Desk for CORE platform Support on a temporary assignment under Matthew Stuva. I followed established guidelines, responded to customer inquiries concerning support, processing and procedure guidelines according to software CORE platform. Troubleshooting operations, resolving issues, creating trouble tickets, tracking status of tickets issued, documenting records, recording inquiries and resolving issues.

This was a contract position for Kroll Factual Data through AppleOne. I was on the FEMBI mortgage lending team. My primary functions were reviewing, ordering and returning verifications for employment, deposit, tax transcripts and social security identifications for mortgage loan applications.

I was a temporary employee for Wells Fargo Home Mortgage on the RESPA Experts Team. My primary functions were to review, redisclose and ensure RESPA compliance & Regulation Z were met for all Good Faith Estimates for all real estate transactions. These were important for all closing of residential loan mortgages.

I was responsible for general office management duties including bookkeeping, dispatch, invoicing, scheduling, receptionist duties, employee records, HR, payroll, accounts receivable, accounts payable, verifying commissions for sales representatives, verifying commissions for telemarketers, Quickbooks, eEmpat, customercare, sales, data entry and wrote a standard operations manual for the Ecowater division.

I was responsible for ordering, reviewing, renewing and maintaining loan disbursements and payoffs including reviewing loan documentation terms and conditions. I monitored loan draw requests, reviewed credit bureau reports, trained new hires on the process, performed audits of individuals on my team, attended round circle meetings with upper management to discuss opportunities and changes in processing procedures. I performed high volume, tim sensitive tasks related to loan processing requiring research and problem solving tasks with a high degree of accuracy and control. Assisted in inquiries directly with relationship team to build a bridge between processing team and sales teams.

I started out as a customer service representative for inbound customer call center for multi-clients. I was promoted to senior agent, then to night manager. I took escalated calls from angry customers, trained new hires, set employee schedules, performance reviews, improved shortcuts for working conditions, created cheat sheets for different clients, spiked customer retention among clients with upsells and cancel-save calls, created calendars for scheduling to ensure the CSR knew which client they had on their schedules, assisted throughout the entire department.

This was an apprenticeship program to practice my clerical skills as part of my associates degree for business administration. I was the front end office assistant/receptionist for the Family Support Center at Hill Air Force Base, Utah. I worked receptionist duties, greeted guests, scheduled appointments, set up conference calls with on duty service members and their families, updated the base's monthly calendar of events, mailroom duties, and assisted with anything needed around the office.

I was promoted to night manager within 6 months of starting employment. Duties included closing restaurant, checking registers, tallying profits, scheduling, dealing with hostile customers, etc.