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A seasoned technology professional bringing extensive experience leading global teams and executing on large scale, transformation initiatives. Specializes in strategic planning, driving outcomes, and enabling the workforce. Builds relationships with cross-functional partners to drive optimization through analytics, technology, and collaboration. Background in software consulting seeded a passion for seeking out process improvement opportunities and championing change throughout organizations.
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Director, Employee ExperienceCisco Jun 2021 - PresentSan Jose, Ca, UsDesign and deliver a digital employee experiences based on a culture of inclusivity, compassion, inspiration and collective drive for the future of work. -
Senior Manager, Customer Experience Academy & Talent EnablementCisco Aug 2018 - May 2021San Jose, Ca, UsEstablished a centralized CX Enablement Global Portfolio and Curriculum function. Team was charted to incubate, launch, grow and evolve talent for the Customer Experience organization. Collaborate with the business to design, build, and implement strategic talent enablement and professional development programs. Normalize and scale programs across globe for consistency and ability to measure outcomes. CXA was recognized in 2020 with a Brandon Hall Award for Outstanding Onboarding Program.
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Senior Manager, Services Academy - Workforce TransformationCisco Mar 2013 - Aug 2018San Jose, Ca, UsIdentify critical talent capabilities needed to support digital transformation and evolving business model. Work with senior leadership to define a workforce strategy, assess talent needs, and implement global development programs and change management for pivotal roles across Cisco's Services business. Examples include launching the “Cisco Consulting University” to support Cisco’s entry into the consulting services business, deploying “Consultative selling” programs to over 300+ Services Delivery Executives and Solution Integration Architects, and delivering boot camps worldwide to develop 150+ Customer Success Managers needed to enable Cisco’s new sales motions.Defined requirements and managed rollout of a social-based career development platform to 15,000 global services employees.
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Manager, ItCisco Dec 2006 - Mar 2014San Jose, Ca, UsBuilt high-performing technical teams to manage various IT functions including Order Management, Invoice to Cash, and Release/Project Management. Responsible for internal client engagement, strategy/planning, day-to-day operations, HR and vendor management, and budget management.
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It Program ManagerCisco Mar 2000 - Dec 2006San Jose, Ca, UsHeld various program and portfolio management roles supporting organizational functions such as Engineering and Customer Service; executed on large scale ERP system upgrades, and drove compliance related initiatives.
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Project ManagerMci Worldcom May 1998 - Mar 2000Project manager for the Enterprise Systems Development organization. Responsible for overall project management of a team of 25 tasked with the development, deployment, and maintenance of web based, JAVA, client/server applications used in configuring and maintaining MCI's global data networks.
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Software ConsultantSeer Technologies 1994 - 1998Software Consultant developing and implementing enterprise-wide software solutions. Experience focused on financial institutions across US, Canada, and Italy.
Nicole Gidley Skills
Nicole Gidley Education Details
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The Wharton SchoolWomen'S Executive Leadership: Business Strategies For Success Program -
University Of North Carolina At Chapel HillOrganizational Effectiveness
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University Of Nebraska-LincolnBachelor Of Arts - Ba
Frequently Asked Questions about Nicole Gidley
What company does Nicole Gidley work for?
Nicole Gidley works for Cisco
What is Nicole Gidley's role at the current company?
Nicole Gidley's current role is Director, Employee Experience at Cisco.
What is Nicole Gidley's email address?
Nicole Gidley's email address is gi****@****sco.com
What is Nicole Gidley's direct phone number?
Nicole Gidley's direct phone number is +191939*****
What schools did Nicole Gidley attend?
Nicole Gidley attended The Wharton School, University Of North Carolina At Chapel Hill, University Of Nebraska-Lincoln.
What skills is Nicole Gidley known for?
Nicole Gidley has skills like Cisco Technologies, Software Development Life Cycle, Virtual Teams, Program Management, Portfolio Management, Vendor Management, Strategic Planning, Change Management, Operational Excellence, Pmp, Cross Functional Team Leadership, Enterprise Software.
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