● Developed and teach the online course, Teams and Team Development to both RIT students and Xerox employees and customize and teach the online course, Global Forces and Trends to RIT students. ● Received Heavy Hitter recognition multiple times from the Wallace Center, as one of the top fifty interactive courses.● Converted traditional classroom course to an online platform. ● Converted two online courses from the 10-week quarter system to a 15-week semester system.

● Managed multiple Dining Service business locations, created and implemented yearly operating budget, and established yearly department goals and objectives. ● Created, prepared and maintained business records.● Managed, hired, trained, and evaluated both full time and student employees.● Handled all functions related to location catering and concession events.

● Assisted in the development and implementation of the marketing/communication plan for, Smart Nutrition, a branded comprehensive nutrition and wellness program leading to increased customer awareness and satisfaction. ● Wrote and edited communication material such as web site content, brochures, flyers, weekly and singular event CRM emails, press release, NACUFS Loyal Horton Award, and newsletters that improved department image and exposure. ● Developed and maintained department… Show more ● Assisted in the development and implementation of the marketing/communication plan for, Smart Nutrition, a branded comprehensive nutrition and wellness program leading to increased customer awareness and satisfaction. ● Wrote and edited communication material such as web site content, brochures, flyers, weekly and singular event CRM emails, press release, NACUFS Loyal Horton Award, and newsletters that improved department image and exposure. ● Developed and maintained department social media Facebook site and assisted in the expansion of location pages resulting in a 20 percent growth in fans. ● Worked with university staff to promote Dining Service events and department services, resulting in a 6 percent increase in yearly sales. ● Increased department’s business through new revenue streams and market exposure. ● Implemented and analyzed Customer Satisfaction benchmark survey to identify and communicate department strengths and weaknesses. Show less