This is a job that I worked part-time (from August to May) while I was at school in Lexington.- Responsible for boxing, wrapping and overall packaging for items brought into the store for shipping- Set up new, in store, mailbox holders and sort all holders' mail & packages each day- Facilitated good relations with customer and contributed excellent service in all areas whether in person or over the phone no matter the issue- Proficient in color and black & white printing, fingerprinting (black ink and Fieldprint), laminating, UPS, UPSP, and DHL mailing (domestic and international shipping), passport photos, packing, trouble shooting, and problem solving- Familiar with POS systems- Responsible for opening & closing store and keeping all items in stock and displayed for customers benefit

As a participant of HCA's Summer Work Experience for 4 summers, I was given the opportunity to participate in several programs to develop my professionalism. I attended ToastMasters biweekly to enhance my speaking skills. I was also able to learn about the Human Resource department & Social Media in the workplace from two different speakers from HCA. I attended a Resume workshop, Networking Seminar, LinkedIn Seminar, & mock interview. I was able to attend the Southern Word program & learned the value & weight of words & saw a presentation of spoken poetry. In addition, I attended a BRAVE conversation seminar titled “The World According to Generation Z” held by the Cultural Development & Inclusion team. We heard the perspectives & thought of Summer Work Experience Interns & other HCA employees as they discussed the various roles & mindsets of different generations within HCA & other businesses. I also had the chance to meet several other interns & learn about various aspects of HCA through their roles. HCA also provided multiple community service projects for their interns to participate in each year with the help of their partnership with Hands on Nashville. As well, in 2018, I was able to participate in HCA's 50 years of business celebration- a monumental achievement for a company!

I have worked with the Case Management Business Technology & Performance Improvement (PI) team for 3 summers (2016, 2017, 2018) through the months of June, July & August as an intern. 2016- Documented Call Recording pilot issues, technical & hardware/software requirements, pull reports & analyze the data for leadership, create flow chart for conceptual understanding of program for team & leadership- Accessed & completed Remedy tickets concerning Midas/Call Recording, User Deactivation, etc. - Created a new change calendar, work process, & contract for the Midas Change Process Initiative- Created ticket report for Midas/CSS weekly calls - Worked within Midas, an integration program to encompass HCA’s 168 hospitals, to clean up deactivated users, downgrade users, & complete user worlist audits- Worked with Curaspan, discharge site for HCA, to clean up duplicate patients & locate patients without a discharge date & fix, & other miscellaneous audit work- Learned about Pivot Tables & other tricks within Microsoft Excel- Created Key for Performance Improvement group to explain security access for folders & updated audit documents using VLOOKUP- Created Microsoft Access Form for PI from scratch that would give, verify, & remove access to folders for PI.2017- Continued last year's tasks- Weekly EHR Reconciliation- Daily IQ Role Update- BPCI Binder Version 4- organized & updated binder to include new Data Science tool & Change Requests- Excel Comparison of Curaspan to Navihealth remedy tickets & additional research into Flash Messages for upper management - Training of new full time employee- Stress Management project & presentation to Case Management & Education Team 2018- Continued with prior years' tasks- Aging Ticket Report- Midas Missing Account Numbers Report- User with more than 1 Role Cleanup- Updated Integration & Implementation Testing Templates for Prod & QA- Central UR Worklist build & documentation- Trained new intern

- Worked steadily for 10+ different families - Worked from 2 hours to overnight/extended weekends with numerous children at one time (2-9 kids)- Responsible for watching & playing with the kids, cooking, cleaning, homework, and bedtimes- Created strong bonds with children, and they showed me the world through the eyes of a childOver the years, this has become more of a summer job.

As an assistant, I was responsible for making up the room for clients and greeting them. I also took care of any preliminary issues with the client and handled organizing paperwork and confirmation calls. I would wash and fold sheets and guarantee that all supplies and equipment was filled, clean and ready to use. Over the years, this has become more of a summer job.

As an intern, I was given a multitude of projects to aid in the CoreTrust process. I mainly would handle data entry and audit. I attended several meetings with members and vendors whether in person or through conference calls. I was also able to get an understanding of Private Equity firms and how their business process works. I learned all about a GPO, and CoreTrust's connect to HealthTrust and HCA. I became very familiar with vertical member types, SiteCore, Hoover's, and SalesForce.

I worked during the last few months of open enrollment of healthcare. I help to ensure that all clients were processed quickly, by answering phones and navigating clients in Marketplace and various health insurance providers. In addition, I was responsible for updating the CRM database with all clients and eliminated paper use by moving information to the computer.