Nicole Graves Email & Phone Number

Boston

West Newton, Massachusetts, United States

• Reviewed finished products with confirmation standards identifying any quality issues and creating comprehensive corrective actions• Implementation of new global quality processes • Liaison between headquarters and global warehouses, subsidiaries and distributors• Spearheaded all rework projects through 3rd party facilities• Train all warehouse employees on quality processes• Maintain and organize entire collection of confirmation samples within an internal database for… Show more • Reviewed finished products with confirmation standards identifying any quality issues and creating comprehensive corrective actions• Implementation of new global quality processes • Liaison between headquarters and global warehouses, subsidiaries and distributors• Spearheaded all rework projects through 3rd party facilities• Train all warehouse employees on quality processes• Maintain and organize entire collection of confirmation samples within an internal database for cross function access between departments• Compiled raw data from global partners of defective returns to detect any trends and target and areas needed for improvement • Respond to any customer, Market or Subsidiary regarding any quality claims• Create quality claims and ensure customer receives compensation for any validated quality issues• Create end of month reports that entail all quality issues and all claims that are current for upper management for full transparency between all departments• Partnered with engineering to fit all pre-production shoes to ensure proper fit and comment on any necessary changes needed• Partnered with product development team to provide input on any potential quality issues with pre-production samples• Assures consistent quality of production by developing and enforcing global documentation systems (TruTalk and Access databases and other various internal systems) Show less

Pawtucket

-Tested samples using a hand held XRF machine and created technical reports based on the results-Analyzed data from tests, report to management on current and historical data of these tests. Make recommendations regarding significant changes in product compliance-Conducted daily research and study of current and impending safety regulations for jewelry products-Customer Service Product Investigation, Problem Resolution & Design Improvement-Maintained testing equipment and… Show more -Tested samples using a hand held XRF machine and created technical reports based on the results-Analyzed data from tests, report to management on current and historical data of these tests. Make recommendations regarding significant changes in product compliance-Conducted daily research and study of current and impending safety regulations for jewelry products-Customer Service Product Investigation, Problem Resolution & Design Improvement-Maintained testing equipment and ordered all supplies necessary for department -Devised excel spreadsheets for product test records and documents for use by whole company-Was direct liaison between our company and oversea vendors to ensure all product samples had test request forms for third-party testing -Assist with new employee training including company policies, services and equipment.-Perform filing, data management, drafting and editing short office memos-Answered telephone inquiries from customers and vendors regarding the status of their products and other service issues Show less

-Cultivated successful client relationships by ensuring the product they receive meets their standards and expectations.-Provided prompt solutions to customer complaints with tact and ease. -Created technical reports based on client specific testing standards and specifications.-Evaluated products submitted for testing for quality and/or safety issues.-Was instrumental in sample assessment and invoice creation.-Compiled, sorted and verified accuracy of data to be… Show more -Cultivated successful client relationships by ensuring the product they receive meets their standards and expectations.-Provided prompt solutions to customer complaints with tact and ease. -Created technical reports based on client specific testing standards and specifications.-Evaluated products submitted for testing for quality and/or safety issues.-Was instrumental in sample assessment and invoice creation.-Compiled, sorted and verified accuracy of data to be entered.-Compared notes and instructions on source documents to information on printouts to ensure accuracy, completeness and conformity with establishment policies and procedures-Prepared samples for testing utilizing prescribed testing methods, following testing standards and specifications. Show less

Providence, Rhode Island Area

Bachelor'S Degree, Fine And Studio Arts

Certificate Of Completion, The Art Of Shoemaking- Outdoor, Casual And Performance Footwear