Led $22M budget for 175-member multi-location team supporting 1.6 M+ associates through 2 large domains (Compensation & Benefits Technology), 3 large transformational cross-domain initiatives, and an organization-wide business intelligence product.Envisioned & delivered ground-breaking innovative product for 1700 associate area that increased Capex rate for VP area by 5.1% YOY.Area pioneer in team alignment to multi-location strategy to meet organizational talent, staffing, & budget objectives, thereby reducing contractor dependency by 90% & eliminating unnecessary domain knowledge risk.Decreased area resource demand by 20% through optimized teams, application modernization, clarified role expectations, & strategic skill alignment.Created tiered skill matrix & heat map to identify & address critical talent gaps.Co-led Engineering & Product role alignment initiative for 1700 associates in PP&T for new four-in-the-box ways of working.Successfully delivered annual enrollment & compensation cycles for 1.6 M+ associates.Delivered innovative associate benefits experience to support key financial wellbeing initiative.

Provided extensive proposal utilized by senior leadership to reorganize the Network organization & eliminate a $900,000 annual vendor contract. Stood up new widely-recognized team to increase focus and training for critical network support needs across both global and data center networks. Optimized talent through operational efficiency & institution of 100% self-service capabilities (with 80% customer adoption), reducing staffing expense by 55%. Reduced work inflow by 35% via automation, training, process improvement, & self-service. Identified core data visibility gaps resulting in -Introduction of auto-correlation of reoccurring impacting or high-risk incidents. -200% increase in network incident visibility through new monitoring & alerting. Introduced intuitive multi-team network validation portal, reducing validation time by 90%. Created tiered skill matrix to identify & address critical talent gaps. Built collaborative relationships & shared prioritized backlog across engineering and operations teams to decrease support costs, development costs, & mean time to resolution.

Established strategic roadmap to shape the future of Walmart's self checkout product deliverables.Initiated strategic conversations and productive relationships that gained buy-in for modernizing hardware solutions to support the future of Walmart's point of sale system.

Provided leadership to all levels of associates in transforming and maturing both Product Management and Product Ownership roles, resulting in reduced development costs, minimal team priority shifts/disruptions/rework, & higher customer satisfaction. Initiated and lead domain real-time metrics dashboard project for all Business Analysts, resulting in increased accountability and streamlined performance management.Partnered with senior team members on set cadence to assess team skill maturity and align on key strategies to ensure that performance continues to rise.Worked across teams to capture, summarize, and publish expert knowledge, resulting in reduced problem resolution time, superior product insight, & faster new hire onboarding.

Influenced priorities & created efficiencies by creating a capability heat map for Retail Services Domain.Led core team to publish services that business partners should expect from the Business Analyst organization for purposes of level-setting higher Business Analyst expectations.Improved communication between product teams and related operations teams, resulting in faster process & defect resolution.

Led Point of Sale team through the most stable Black Friday to-date, resulting in only 170 down registers out of 200,000, beating unprecedented goal of 200. Spearheaded multi-team reorganization to drive efficiencies and reduce support expense.Transformed 29-member team with low morale into a strong, cohesive, high-performing team, resulting in tripled Associate Engagement Score.Achieved an 86% reduction of aging level 1 open incidents through higher accountability & expectations of vendors, development teams, & operations teams.Established weekly department-wide manager meeting to cultivate collaboration among leaders of 300 associates as well as provide focus & vision for a common goal.

Dramatically increased accountability with critical vendor, resulting in 92% reduction of open tickets and 98% reduction of ticket duration.Gained efficiencies by utilizing automated processes and new standards, reducing team’s Sunday staffing by 25%.Served as critical & down store escalation contact for executives across the enterprise.

Worked cross-pillar to create & publish a comprehensive playbook for down emergency sites. Engaged with Project Managers & technical leads to eliminate unintended impact to the business.Recreated team metrics to accurately measure performance most important to our business.

Supervised & managed workload for a team of 14 assistants, including 1 remote resource.Leveraged project management skills to efficiently coordinate the support & activities for 1,269-associate reorganization.

Business Judgment - Scrutinized budget, board reports, profit/loss statements, & balance sheets to ensure accuracy & prepare for executive review.Customer-Focused - Responsible for client relations and wealth management decisions in coordination with the Regional Investment Officer. Regularly met with high net worth clients to ensure investment objectives were met.