As Office Manager I am responsible for patient relations with regard to scheduling, billing, and accounts receivable. I am responsible for insurance verification, billing, and tracking. I handle negotiation of financial contracts both with patients and supplying vendors. I serve as the liaison between line staff and our doctor to facilitate workflow and harmony. I manage our procurement of technology upgrades and new acquisitions during contract negotiation, implementation, and maintenance. I track production and collection goals and provide suggestions for improvement.

As Support Services Commander I was responsible for planning, managing, and coordinating the operations of the Support Services Division and provided full supervision of Division staff. I was also responsible for the oversight of personnel administration, grant administration, telecommunications, technology, records management and public release of records, evidence and property, professional standards and accreditation, and community relations. I developed, planned, and implemented Division goals and objectives as a member of the Command staff; I recommended and administered policies and procedures; and developed and administered the Support Services Division budget. • Although not reclassified until February 2010, I took on responsibilities of the Support Services Division Commander in January of 2006. I did not lose any responsibility of my role as Support Services Manager from the reclassification.• Outside of my normal responsibilities, I conducted a workload study for the Information Systems department. This 42 page document detailed all implementations; pending requests for assistance; pending hardware deployments; current software applications; as well as all system maintenance required by each department throughout the city of McMinnville. This study included analysis of the findings as well as proposed recommendations.

As Support Services Manager I was responsible for managing the Records Section, which includes processing crime reports and making entries into State and local crime databases; and for managing public involvement and customer service, administrative procedures, project management, professional standards, and resource development. I was responsible for reviewing proposed legislation for impact on records management operations and recommended changes in policies and procedures to comply with new legislation and regulations. I participated as a member of the management team to define and execute the department’s mission and goals. I developed and implemented department-wide strategies to ensure high quality citizen service. I provided full supervision to staff including performance planning, assigning and reviewing work, conducting hiring processes and effectively recommending hiring and other personnel actions, coordinating training, evaluating performance, taking disciplinary action, and resolving conflicts. I developed and administered the budget for the Records section.• Developed and implemented full Field Training and Evaluation Program for records staff. • As part of my responsibilities for managing the professional standards program I reviewed proposed changes to standard operating procedures and policies to ensure compliance with applicable laws, administrative rules, etc.

Examples of Essential Work:* Provides initial non-emergency contact with the public and representatives of other agencies for the department at a public counter or over the telephone; determines the nature of the contact; provides factual information regarding services, policies and procedures, or referral to the appropriate individual or agency;* Enters, locates, clears and verifies law enforcement records regarding stolen, repossessed or towed property, wanted and missing persons into local, state and federal law enforcement computer systems with extreme accuracy. Researches serial numbers and other identifiers in order to complete entries accurately;* Performs a variety of office support and receptionist duties. Opens sorts and distributes mail, police reports and other sensitive documents.* Interacts with police officers by telephone, radio and in person to obtain or provide information; responds to requests by officers to obtain information by accessing a variety of computer systems and manual files to gather information; assists and instructs police officers conducting complex computer searches;* Receives and receipts money and reconciles cash register tape with monies collected;* Determines distribution of reports to investigative details and other law enforcement entities; retrieves, interprets and disseminates information from a variety of computer systems and other sources;* Reads, interprets and codes various types of information contained in police reports. Enters, modifies and cancels data from police reports into an internal database with a high degree of accuracy. Processes a variety of other documents according to established procedures, local, state and federal laws and mandates;* Establishes, updates and accurately maintains computerized and manual file systems. Archives and purges incident case files in accordance with various local and state laws;* Creates a positive experience for customers through professional and courteous behavior.