Nicole Higgins Email & Phone Number

Brentwood, Tn

• Implement and maintain contractual pricing and price-related data in Peoplesoft Financials• Communicate and implement contractual fee escalation• Set-up new customer accounts in the Company’s financial information system including negotiated fees, based on the contract• Maintain account information in the financial information system (accounts, charge master/pro forma tables, billing templates, reports, setup and maintenance of the customer database)• Maintain customer master file information• Prepare monthly financial/contract reports and other financial analyses reports • Provide fee schedules to appropriate hospital contacts

Specialtycare, Brentwood, Tn

• Fundamentally responsible for monitoring and coordinating all aspects of billing and invoicing for 90 hospitals, overseeing collection processes to ensure prompt payment of outstanding balances • Instrumentally accountable for reviewing accounts, analyzing and reconciling payments and payment activities in accordance with organizational policy and procedure• Devising and producing reports to highlight accounts receivable levels, liaising with representatives at each hospital, building strong relationships and encouraging the timely payment of bills• Utilizing outstanding communication and interpersonal skills to encourage and ensure active communication and mutually beneficial working relationships between departments• Performing billing, payment allocation, collection and activity reporting in accordance with established protocols, and to tight deadlines, diligently maintaining an up-to-date billing system• Working closely with team members to investigate and resolve queries and billing errors, researching and resolving disputes relating to services and products• reconciling all invoices on a daily basis, remaining mindful of clinical procedures and items used to ensure invoices are billed correctlyKey Achievements:Establishing relationships with several particularly challenging hospitals in New York and PA Achieving record collections in the last year to secure several bonuses

Willis, Inc., Nashville, Tn

• Took overall responsibility for the receivable cycle in line with company and industry requirements• Compiled data to track and analyze financial information, reviewed account information to ensure the accuracy of information and scrutinized supporting documentation • Accountable for posting payment and general ledger details

Fenton, Mi

• Worked as a key member of a team improving internal controls in payroll administration and reporting, established and enhanced policies and procedures to support accurate and timely payroll completion• Offered key administrative support throughout the team, utilized outstanding communication and interpersonal skills to answer staff queries on payments, analyzed and resolved payroll queries• Fundamental responsibility for collating, calculating and entering data to prepare accounts information in QuickBooks• Skillfully executed duties as a Paralegal for Intellectual Property including docketing of strategic filing dates for the patent filing process• Examined documents and made corrections, prepared patents, copyrights, and trademarks for filing with the U.S. patent office• Welcomed clients to the office and assisted them with queries, established good relationships to improve the service they received

Southfield, Mi

• Expertly completed all accounts payable duties; paid vendor’s bills for equipment and services, reconciled reports • Sole responsibility for the completion of payroll for 100 employees, checked key details and performing system and payroll checks, reconciled the payroll report and finalized entries