Nicole Hoadley Email & Phone Number

Remote

Collaborated with Shop Owner to understand job requirements, role expectations, and team dynamics, ensuring effectiveness and efficiency in the recruitment process Planned and executed sourcing strategies including online postings and advertisementsDeveloped processes to ensure candidate flow to prevent future staffing shortagesAssisted in the screening and interviewing of candidates

Elevated customer satisfaction from 15% to 74% in one year through coaching, team building, and enhancing service techniquesBuilt customer transactions/half hour from 30 customers to 85 customers during peak times, hit 113 customers/half hour as our highest recordGrew store sales from 25k a week peak times to 65k Achieved 150% reduction in staff turnover, maintaining a rate of 15-35% over 4 years through strategic team building and schedulingFostered team collaboration and operational efficiency, leading to improved customer service and store performance metricsAssisted peers in building teams to meet operational goalsDeveloped, mentored and supplied talent for the district

Lansing, Michigan, United States

Streamlined employee scheduling to meet both personal and business demands, enhancing productivity and performanceFacilitated onboarding, development and training programs for the district (Flint, Brighton, Okemos, Lansing)Hiring, onboarding and training for the store, building to team sizes of up to 75 Elevated customer service standards by implementing effective training and evaluation strategiesMentored Assistant and Shift Managers in store, worked closely with General Manager to develop skill sets needed to increase optimal team productivity Assisted in the training of 6 district managersAssisted in the training of Assistant Store Managers and Shift Managers for the area (Brighton, Flint, Okemos, Lansing, Saginaw)