Nicole Holder Email and Phone Number

Responsible for driving sales and promoting excellence in customer service. Take responsibility for all aspects of the store's operations while playing an active role on the sales floor. Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.- Individually generated over $35 Million in company revenue- Average $3-4 Million a month in Revenue- National Top 10 net orders Q4 2019, Q1-Q4 2020 and Q1-Q2 2021

Consistently deliver on an incredible educational, immersive, and exciting experience to current and future customers. Engage walk in guests promptly and personally. Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda. Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential.

Coordinate all aspects of guest tours including: qualifying, presentation expectations, and scheduling across multiple departments. Run score credit, and line of credit reports. Write contracts and communicate with quality assurance department about purchases. Upload and organize contracts in Docusign. Complete guest gifting process: enter certificate information, maintain individual bank of certificates, daily inventory, process cash and credit card refunds, and guest check out.

Manage inventory, place orders, track and confirm shipments. Communicate with distributors and process purchase orders. Manage shipments to distributors, team members and press. Assist coordinating teams travel schedules. Assist with private events planning, setup, and execution.

Promote, manage, and expand direct to consumer wine club membership. Deliver exceptional guest experiences via private events, phone calls, email inquires, and general outreach. Manage inventory, place orders, track and confirm shipments. Create new marketing scripts for emails for promotions.

Implementation and coordination of exceptional guest experiences, focused on the uniqueness of the brand; with an internal mindset on sales. Deliver customized tasting experience via walk in and private basis, as well as at offsite events. Oversee the day-to-day operations of the Tasting Room. Maintain the structure, design and price point of the Tasting Menu. Perform all open & close procedures including but not limited to inventory, cash, and sales reports.

Develop, implement and coordinate all sales & marketing promotions and initiatives. Assist with planning and execution of all regularly scheduled and special events. General oversight of the tasting room exemplifying Falcor's brand and values while exceeding high customer expectations. Create and maintain a positive work environment culture for the entire team. Educate the team on ways to grow the wine club, and manage all aspects of the current wine club. Handle all phone call and email inquiries in a timely and constructive manner.

Increase revenue and grow wine club memberships by promoting new and existing portfolio items. Maintain stock of fresh and updated products. Maintain client records, and order shipping. Assist special event coordinator to ensure a successful experience for the guests and help to drive special event sales.

Communicate with customers about service costs and explain those services in detail. Create invoices for the services provided once recoveries are completed. Schedule payment plans and follow up to keep payment schedule that was agreed upon. Notify customers of late payments and schedule collections. Answer telephone inquiries from customers and partners regarding the status of their recoveries. Respond to complaints and provide solutions.Manage and train less experienced representatives.

Conducted warm and cold calls negotiating new partners for company as part of a custom partner program. Served as member of inbound marketing team support staff, responsible for filling in as needed on high volume, solution and sales driven inbound phone calls. Helped strategize with incoming clients who sought the world wide patented technology DriveSavers could offer. Expert knowledge of all functions and levels of the company to better support levels served. Streamline workflow by creating and organizing a comprehensive binder for relevant department materials.

Made reservations using Open-Table Program, handled a 4-line phone, ran food and drinks, as well as regular hostess duties. Balance walk-ins and reservations in this busy tourist and local clientele restaurant.