- Helps the company to bring in leads from large companies.- Conducting call discovery with prospects.- Helps with initial communication with prospects.- Scheduling meetings with the commercial, technical team and CEO.- Working with Pipedrive and Linkedin Sales Navigator- Elaboration of commercial contracts and proposals - Financial Institution

- Customer Support / Customer Success Analyst- Leadership team - Training for new employees / team - Helped to optimize the daily work, creating:spreadsheets for support organization andsupport processes documentation - Helped in the creation of macros that reduced the time of work- Helped working in the most agile way possible, always aiming to zero the number of calls for the Zendesk tool- Basics in Fraud Prevention- Working with Zendesk | ReclameAqui |… Show more - Customer Support / Customer Success Analyst- Leadership team - Training for new employees / team - Helped to optimize the daily work, creating:spreadsheets for support organization andsupport processes documentation - Helped in the creation of macros that reduced the time of work- Helped working in the most agile way possible, always aiming to zero the number of calls for the Zendesk tool- Basics in Fraud Prevention- Working with Zendesk | ReclameAqui | Workplace- Fintech Company Show less

- Customer support analyst- Support organization reports- Group chat moderation- Chat and email support

- Customer support analyst.- Conducting tests in the environment for homologation, ensuring perfect operation and providing the best UX.- Support and customer organization reports- Travel company

- Natural language analysis (user content) for configuring virtual assistants, using related tools.- Focus on business.- Use of tools such as Jira and Confluence.- Training in English on content analysis for virtual assistants taught by the company's NLM Researcher.

- Support to users in the installation of systems, especially to logistics and transportation- Access to the virtual machine- Analysis of failures in accessing systems- Systems: E-Trade, Mantra (IWW), Global, SISCOMEX, Protheus-Support Citrix installation and configuration- Failure analysis with VOIP, MyPhone.- Assembly of Procedures for the department.- Contact in English with SAP company support.- Transport, Logistics and Freight Forwarding Global Company-… Show more - Support to users in the installation of systems, especially to logistics and transportation- Access to the virtual machine- Analysis of failures in accessing systems- Systems: E-Trade, Mantra (IWW), Global, SISCOMEX, Protheus-Support Citrix installation and configuration- Failure analysis with VOIP, MyPhone.- Assembly of Procedures for the department.- Contact in English with SAP company support.- Transport, Logistics and Freight Forwarding Global Company- Company of SNCF Group Show less

- MS-CRM User Support - Contact in Spanish with the headquarters located in Chile- Responsible for department announcements - Issuance of customized reports with data extracted from MS-CRM - Conducting tests in the environment for homologation, ensuring perfect operation and providing the best UX..- Responsible for releases and permissions in the system.

- Support access to users and graphic design, using complete Office package and Adobe Illustrator, Adobe Photoshop and Corel Draw.- Offer new courses to students.

- User support functions- Support in accessing computers for the community- Administrative organization in general.