Responsible for the management and growth of relationships, routinely markets to and engages my assigned customers to identify needs for and to promote products and solutions.Creates and delivers solutions (configurations) to my customer using judgment and discretion to select the appropriate tool sets and technical knowledge to effectively configure, price, quote and process requests for specific hardware, software, services and configuration design.Routinely provides education and technical guidance for product alternatives, cross-reference assistance, and support to my customer regarding solutions hardware, software, services, services renewals, warranty uplifts, consolidations and additional Tech Data solutions.Builds customer relationships to effectively market a broad range of Tech Data’s product portfolio and drive incorporation of Tech Data products and services.Routinely negotiates terms, e.g., pricing, freight, return privileges, product substitutions, insurance, terminations, etc.Collaborates and coordinates with customers, colleagues and vendors to resolve all pertinent pre-sales issues, e.g., credit, engineering, etc. and escalates issues when necessary.

Prepares and provides pricing of Dell EMC products to vendors.

Responsible for performing high-level administrative and project coordination for two (2) senior executives: Chief Revenue Officer and Senior Vice President of Innovation; and Vice President of Communications & Content, and Player Development. This includes scheduling, managing calendars, booking of business travel and accommodations, process monthly expense reports, coordinating and preparing for meetings and events, order and process game tickets as required and coordinate project plans, action steps and communication, fulfill departmental donation requests such as autographed items, experiences or tickets and coordinate meetings for external consultants and representatives.

Provided administrative support, including heavy calendar management and scheduling meetings, training's and appointments. In addition to researching, project facilitation and tracking for the Customer Service Unit Manager and Call Center. •Developed performance tracking spreadsheets of employee’s metrics. •Prepared daily performance measures via PowerPoint presentations for the unit. Handle and process daily deposits for our payment centers. •Provided supervision to the Child Support Service Officer I’s and support through training, development coaching, time management, and promoting efficient processes to help ensure their success.•Filed unit/department data and ensure the files are organized per the established guidelines.•Planned, coordinated and implemented events or special activities within the office as well as other offices in the building.•Scheduled travel arrangements as needed.•Developed and implemented tracking spreadsheets.•Tracked and submitted expenses/mileage•Participated in Lean Management process improvement initiatives.•Prepared employee job performance evaluations.•Supervised the payment center and call center as needed.•Supported call center operations by compiling call center data that will be used for the creation of daily, weekly, and monthly call center reports and statistics.•Meeting management and recording of meeting minutes.

Provided administrative support to ongoing case workers and supervisors. •Redacting documentation. •Disclosing legal documentation.•Input Unlicensed Relative Provider information into CHILDS and providing research for case files through CHILDS and other resources. •Facilitated numerous correspondences to law enforcement agencies, court workers, judges, and attorneys. •Provided fingerprinting services to families and new employees.

Managed the overall operations of the store. Developed, trained, and managed the financial performance of the team and store. Responsible for scheduling and coordinating office services and events.

Managed the overall front office operations to include invoicing, accounts payables.