Nicole Jackson Email and Phone Number

Leading and supporting three direct reports with a total annual team quota of $77M.Managing my own annual book of business of $30M in Named segment.Communicating weekly forecast for team and myself up to leadership, to encompass achievements against targets.Supporting team in realizing career objectives and KPI's through enablement and real-time feedback.Driving results by encouraging cross-functional goal setting and alignment Supporting the team in times of escalation Developing "out of the box" thinking to mitigate risk.

Veracode 01 Club AttendeeAchieving 100%+ renewal rate in Strategic Accounts space.Managing client renewals for Strategic Accounts throughout the renewal cycle.Identify and help mitigate roadblocks at an early stage by employing cross-functional internal communication at least six months prior to renewal. Ensuring successful, on-time, execution of processes and contract execution. Collaborate with colleagues during renewals to ensure seamless support and identify opportunities for growth.Identify and manage client stakeholders and build and maintain relationships including executive level, C-Suite, and other key individuals.Identify opportunities to increase customer's utilization of the Veracode platform. Uncover and identify expansion opportunities. Work closely with, and support Account Executives in their initiatives to grow and expand our customer's solutions. Share customer feedback internally.

Recipient of the West CSM of the Year Award, 2020Becoming a single point of contact throughout the entire customer life cycle; sales, implementation, adoption, expansion, renewal. Advocating consistently for the customer by working closely with professional services, product management, customer support, and sales teams Developed technical proficiency for all product solutionsCreated and maintained strong relationships at all levels within the customer’s organizationExecuted and developed customer success plans which outline critical success factors and measures Drove customer adoption through training and development of best practicesAligned customer use case with their business objectivesMonitored adoption rates within account baseMaintained strong customer retention rates Performed Quarterly Business Reviews with executive level management and end users

Senior Renewal Sales Analyst: Collaborating with colleagues and customers to clean up contact data in SalesForceCreating Usage Verification Campaign in Gainsight in collaboration with Customer Success Managing all compliance requests for DataStaxOwning all documentation and processes related to ensuring license requirements and compliance for each account. Through the entire customer lifecycle.Communicating with contacts within the account base, driving written validation of software licensing needs throughout the customer lifecycle.Assist Renewals teams in meeting or exceeding assigned renewal sales quota through ensuring licensing compliance.Maintaining license compliance while ensuring to offer a customer-centric approach for success.Work closely with internal stakeholders (Legal, Renewals, Sales, Operations, etc.) as well as across the client (Business-Line Owners, Procurement, etc.).Customer Success Manager: Monitor and maintain client health score and proactively drive action to reduce churn risk.Develop and implement scalable methods for communicating best practices to customers.Review customer usage of DataStax and identify opportunities and challenges and develop plan to communicate and engage appropriate team to address these.Drive adoption through active tracking of KPI's throughout the Customer lifecycle.Work with customers to establish critical goals, or other KPI's. Aid the customer in achieving their goals as well as identifying and/or developing up-sell opportunities.Develop, prepare, and nurture customers for advocacy. Educate customers on new features and services.Bring voice of customer into DataStax - Strategically incorporate customer feedback to Product Management, advocating internally on behalf of my clients’ needs.Work cross functionally between several different teams across the company.Serve as the escalation point for customer issues.

Responsible for renewing Key, Government, and Territory-based maintenance contracts for perpetual customer baseManaged up to 600 accounts on an annual basis Presented quarterly metrics to management and team membersConferred quota and target data to management on a bi-weekly basis Joined forces with various departments to resolve customer issuesAnalyzed metrics in QlikView and compared them to sales targets Communicated with perpetual customer base on a daily basis via telephone, email, and WebExManaged sensitive relationships surrounding the acquisition of Tanner EDA by Mentor Graphics Responsible for support renewals for all Tanner customers post-acquisitionCreated pivot tables which outlined forecast and sales targetsParticipated in high-stress payment negotiations, which included executive level management, and legal teams to come to a fair sales agreement for both parties Consistently aspired to learn more about the technical aspects of my role. Including but not limited to, utilization of the various software programs Mentor Graphics sells to try to develop a better understanding of my customer base.Took the lead with various pilot programs to increase retention, and reinstatement of customer business Managed forecast system regularly to relay up to date results to managementAbility to successfully work remotely from home office when necessaryResponsible for the successful delivery of support contract renewal quotes for the Higher Education ProgramExecuted various presentations to upper level management and peers, which report on previous fiscal year data and results

Enrolled in courses pertaining to Abnormal Psychology and Psychological ResearchParticipated in extra-curricular meditation sessions and Buddhist teachings inspired by course curriculum Completed required coursework necessary to obtain Bachelor of Science in Psychology

Managed up to ten adult males participating in community integration program immediately after being released from prisonConducted random room searches for paraphernalia Managed confidential documentation regarding crimes committed by participantsAssisted in career counseling for program participants Continually reinforced boundaries upon participants to ensure the safety of the surrounding community