• Senior Manager supporting the CEO on the development & delivery of FCWA’s strategic business planning & outcomes framework ensuring quality assurance • Responsible for the efficiency & effectiveness of the organisations’ core business ensuring congruence across all services & that the organisation’s core values are evident in everyday practice• Represents FCWA at multi agency meetings & works in partnership at local and regional level• Oversees the office management & database system & co-ordinates the provision of effective support systems for HR & I.T. to maximise efficiency of service delivery• Supports the CEO to develop & deliver the Fundraising Strategy conducted in accordance with the law, codes of practice & FCWA’s policies• Collaborates on the preparation of project budgets, tenders, bids, and applications to trusts and other funders• Ensures compliance in the data collection & completion of all monitoring, reporting & evaluation processes for all Stakeholders ensuring service user feedback is central • Represents FCWA at multi agency meetings & works in partnership at local and regional level• Checks H&S regulations are adhered to across the organisation & leads on coordination & delivery of the risk management programme reporting on progress to the CEO & Board of Trustees• Responsible for protecting the safety, confidentiality & security of FCWA service users, staff, volunteers & buildings in line with legislation & best practice• Coordinates the recruitment process & supports the implementation of an effective performance management programme for each employee

• Supports the development of the design, practicality, & brand opportunities across the Beaverbrooks estate • Initiates & implements new & improved creative processes driven by results & a desire to improve • Leads complex projects of larger scale, defines the scope & objectives, compiles project briefs & monitors progress • Initiates & leads budget, programme and project based meetings both internally & externally • Monitors & analyses an annual budget of £18 million • Reports on project progress and highlights any risks or opportunities to the Lead Property & Store Image Manager • Processes legal paperwork including contracts & terms of agreement • Full ownership of the shop fitting programmes & accountable for driving key milestones • Leads development & training for the implementation of a new project management software program• Nurtured strong working relationships with key suppliers; challenging & holding them accountable

• Project management of retail installations for Sonos audio products across Italy & the Nordic region • Schedules resource & labour required for project delivery• Coordinates distribution of stock & spare parts to partner warehouses across Europe • Communicates project plans to partners & conducts briefing sessions• Updates key stakeholders on progress & escalates deviations from project scope Provides weekly & monthly progress report to Programme Manager• Records cost and monitors budgets

• Coordinates product launches for brands including Bang & Olufsen, Oculus, Tesco, Nike & Adidas• Delivers retail installation projects from scoping, briefing & planning, through to execution & reporting • Produces briefing documents & installation plans for internal & external stakeholders• Manages internal & external communications in over 20 countries worldwide • Collaborates with local & international partners to arrange scheduled visits• Assists subcontractors to resolve any issues on site • Liaises with the warehouse team to facilitate stock inventory management • Updates stakeholders on project progress & escalates any deviations from project scope• Sets up reporting structures using custom software & systems to capture relevant project data• Provides cost estimations & devises accurate client quotations • Cost management & client invoicing utilising internal system• Completes project reporting & closure process

• Developed & implemented streamlined processes to improve business functions & performance • Supervised day-to-day operations and mentored the project team• Identified risk and opportunities, resolved discrepancies, and made strategic recommendations • Ensured factories were audited & inspected regularly to ensure compliance• Price negotiation with Far East & UK suppliers Managed key accounts with global customers• Liaised with buying and merchandising teams on the critical path• Provided direction on product development, production, and quality control

• Coordinated the delivery of luxury homeware & architectural products for super yachts & private aircraft• Negotiated with suppliers on cost, quality & lead time• Produced weekly status reports for the Sales Director • Created bespoke presentations of product specific to the clients’ requirements • Provided design support at client meetings in the private showroom• Calculated individual customer discounts & produced quotations • Raised purchase orders & invoices on Sage

• Supported Press & Marketing with all display materials for private & public events • Coordinated POP displays, print, signage, vinyl graphics, interior display & shop-fitting projects • Ensured luxury brand standards were maintained to the highest levels • Liaised with external fashion & beauty brands to approve branding & artwork for new product launches• Controlled the traffic through the department by reviewing daily workload & schedules• Developed & implemented visual directives from Head Office • Supervised a team of Graphic Designers & Display Assistants • Managed project budgets & conducted regular forecasts for the Finance Director • Identified opportunities to improve through cost savings, execution & timescales

• Collaborated with suppliers on technical development of 3D props• Developed & implemented VM workshops to train retail teams• Purchased materials for the department ensuring best prices from suppliers • Scheduled & organised seasonal window changes • Provided creative support at Christmas pop-up stores • Promoted to Studio Manager within 8 weeks

• Coordinated commercial lighting projects from quotation to delivery • Managed accounts for Four Seasons, Crowne Plaza, Mercure, Ibis, Novotel & Mercure hotels• Used ERP software for accounting, manufacturing and distribution operations • Developed & built lasting relationships with internal & external stakeholders• Provided expert product knowledge of lighting stock & latest technology • Scheduled deliveries in accordance with purchasing, production & transport departments

• Provided daily operational support to ensure smooth running of the Sheltered Housing Service • PA duties to the Service Manager • Minute taking for Board & Committee meetings • Managed the diaries & bookings for 17 community centres • Reported repairs & completed risk assessments on behalf of community groups • Responsible for resident engagement & involvement

• Coordinated commercial turn-key interior design projects from concept to completion • Account Manager for Lake District Hotels group• Supported the project team in the development of interior design documentation & presentation materials• Led the sourcing process & procurement of FF&E • Presented materials & samples at client meetings • Catalogued & maintained the sample library

• Created visually inspiring in-store & window displays maintaining brand identity• Maximised sales by analysing sales reports & took action accordingly• Managed the ordering, handling & organisation of all display materials • Communicated upcoming activities, campaigns, trends & designer collaborations to the store team • Trained the store team in garment presentation• Ensured safety, security & administrative routines were followed