Responsibility-Leading RPA initiatives-Working with departments to identify RPA opportunities-Project Management tasks-Defines the vision and sets objectives, priorities and scope for the KOC Automation program-Defines procedures, standards and processes to cover all areas of KOC Automation program.-Resolves prioritization conflicts and approves decisions involving core systems and federating KOC Automation program capabilities-Works closely with the Automation Architect who will design and deliver solutions based on requirements gathered by the Automation Analyst-Central point of communication between KOC Automation modelling team and business process SMEs-Analyzes and clearly documents business process requirements for the automation build including exception handing scenarios and process metrics such as volumes, SLAs, and cycle times-Works with business process SMEs to identify potential reengineering opportunities to streamline the use of process automation (e.g., use of an application interface vs. a user screen)-Works with KOC Automation configuration analysts in the collection and documentation of solution design requirements, as needed-Documents operational run books that describe the steps of the automated process and exception scenarios-Plans and facilitates various phases of testing (user acceptance, performance, etc…)-Responsible for obtaining sign off from the appropriate business process owners prior to deploying the automated process into production-Provides training to the business process SMEs and their teams on performing the new process using process automation-Supports remediation of production defects, as needed

• Developed business requirements and functional specifications for several projects. • Led requirements gathering and testing effort for Serena system upgrade.• Defined and documented procedural and workflow changes to facilitate program modifications.• Developed training programs to communicate the impact of system changes to business partners.• Team Lead that led multiple system and maintenance enhancement. Developed project plan, test plans, reported status and escalated issues.

Futurity First Insurance GroupOperations, Field Service Coordinator/Senior Commissions Analyst• Responsibilities include providing excellent, accurate and timely customer support and service to all levels of the Sales distribution channel for Futurity First and building exceptional operational relationships with vendors and insurance carrier commission staff.• Member of the companies audit team.• Coordinate and create all procedural documentation.• Oversee 13 office managers nationwide, to be ensure that company policies and procedures are followed and are trained on system and workflow.• Oversee process and matrixed staff and contribute toward the weekly commission cycles for this life, annuity, and health insurance sales firm. At its peak, commissions, override, correction and bonus payments to 200+ agents and managers totaling $100k in weekly payouts.• Maintaining, testing and upgrading the Varicent commission system. This includes the development and prioritization of business requirements, review of system specifications, creation of test plans and pre-determined results, test execution, development of extensive Excel documents to support quality reporting and audit needs, and creation and maintenance of system and operational procedures which ensure system usage, auditable financial controls and superior quality.• Organize and update training materials for existing and new employees within the commissions unit as well as agents and management. Supervision of new and existing staff.• Educate, collaborate and drive compliance of administrative policies and procedures to our matrix partners (Sales, New Business and Underwriting, Product, Financial, Payroll, IT, etc.).• Assist others in the department with workload balancing and projects so that strategic corporate goals can be met. Identify procedural work flow system problems and implement suggestions for improvement.

• Responsibilities included providing customer service to the Sales distribution channel for CIGNA Healthcare. • Utilized my ability to analyze, audit and develop recommendations to achieve the "best in class" relationship with this distribution channel.• Performed data entry functions and maintained all fax transactions, system reports, profiles, etc. into an Access tracking database to enable high-quality, successful on-time results.• Consistently demonstrated strong planning, organizational and time management skills.• Provided customer service to all producer compensation oral and written inquiries, which resulted in excellent customer satisfaction reviews.• Educated and drove compliance of administrative policies and procedures to matrix partners (Sales, Underwriting, Billing, etc.). Assisted others on the team/department with workload balancing or projects as needed to ensure deadlines and standards were met. Identified procedural problems and made well thought out suggestions for improvement.