Nicole Evans Email and Phone Number

¬ Maintain data and generate reports in an electronic/technological environment using software, such as PeopleSoft (HRMS) and MS Excel, and maintain files in GC Docs, records, correspondence and tracking systems through Excel.¬ Liaise with other HR staff contacts, managers, other departments, central agencies, candidates, and employees to solicit or provide information on HR processes and procedures¬ Use electronic systems such as the Public Service Resourcing System (PSRS) and the Priority Information Management System (PIMS) to complete staffing tasks, such as posting job advertisements and obtaining priority clearance numbers (PCNs)¬ Undertake various administrative tasks such as receiving, sorting, filing, reviewing, processing, and responding to correspondence and drafting letters of offer¬ Responsible for providing advice on, tracking, maintaining timeliness standards and processing all express staffing for the Pacific Region (DFO) and Western Region (CCG)¬ Responsible for leading HR Assistant meetings, as well as assigning all Fast Track Staffing to fellow assistants¬ Pacific staffing region lead on implementing VidCruiter system

¬ Responsibilities included, but was not limited to: strengthening employee relations, leading the recruitment effort for all CAT 1 employees, submitting new benefits/pension applications, database management, becoming the payroll advisor and ensuring compliance of all legal and government reporting and policies for the divisions.¬ Organized and lead the recruitment effort for exempt and non-exempt CAT 1 employees; coordinated advertisements, position postings, short-listing candidates, scheduling interviews, creating interview questionnaires, organizing the hiring panel and completing successful/unsuccessful candidate calls. As well as participating in the ongoing recruitment aspects of CAT II employees.¬ Managed more than three-hundred confidential personnel records and sensitive information.¬ Processed merit increase, salary adjustment and changes, transfers, and leave of absences while complying with regulations. In addition to monitoring end of contract dates and terminations to ensure accuracy of data input in Accero.¬ Liaison with PSP divisions, Finance, SISIP and CANEX, management to assist with planning, organizing and delivery of human resources services, relating to labour relations, career development, training, staffing, benefits, compensation, pension, health & safety, WSIB, harassment, job evaluation and payroll.¬ Interpreted policies, collective agreements, procedures and legislation in order to provide employees/managers with proper and up to date information.

¬ Highly proficient in dealing with demanding and upset customers to find alternative solutions as needed in order to cultivate long-term relationships. ¬ Supervises upwards of twenty staff members at a time ensuring compliance with company policies, regulations and food safety guidelines are followed.¬ Assists with prescreening potential candidates, as well as selecting which candidates to move forward in the hiring process. ¬ Revises weekly schedules on PushOperations for ‘front of house’ restaurant employees, approves and denies vacation/leave requests, adjusts time changes of employee hours on duty after every shift to ensure correct payroll data entered. ¬ Encourages and partakes in open communication with all areas of the restaurant such as the hostess team, servers, bar and kitchen staff to ensure restaurant operations are running smoothly.

¬ Responsible for development and execution of integrated marketing communications plans and related budgets. ¬ Drafted, formatted and proofread all formal publications to the public through Earls Victoria media platforms. Exhibited excellent interpersonal and communication skills with the ability to communicate effectively, both orally and in writing with tact and diplomacy.¬ Provided tools for successful sales growth and managed relationships with other corporate brands with experiential understanding of both B2B and B2C marketing.¬ Led creative designs for digital and print assets as well as internal/external communications which includes Earls' Facebook and Instagram platforms. ¬ Created and implemented an Earls marketing plan for “Brunch Happy Hour”, which was recognized nationally for its "detail, initiatives, timelines and defining metrics".

¬ Highly experienced in organization with the ability to prioritize a demanding workload with in a fast-paced time constricted environment. ¬ Preformed a high standard of customer service to people of all ages/cultures in a professional manner.¬ Assisted manager in daily operations dealing with customer complaints and creating alternative solutions as needed.¬ Worked efficiently as a member of the serving team by communicating to employees and management effectively to maintain a successful team-driven environment.

¬ Provided efficient and professional administrative and clerical service to colleagues and supervisors; providing excellent customer service to external and internal customers.¬ Responsible for the planning and coordination of all recruitment aspects: preparing job descriptions, pre-screening potential employees, scheduling interviews, interviewing candidates, and conducting background checks using in house database information systems.¬ Prepared, recorded, checked over, and proofreaded all correspondence, invoices, presentations, publications, reports and all relevant material provided to employees and clients alike.¬ Regularly updating production and manufacturing information by developing a wide range of technical instructions and guidelines for staff to follow in order to preform on-the-job duties. ¬ A high comfort level with keyboarding, word processing, using spreadsheets and other Microsoft applications while working concurrently.

¬ Updated existing and new staff information into our HRIS database which included, but was not limited to: new job titles, addresses, contact numbers, salary information and other sensitive/confidential information. ¬ Managed incoming job applications, scheduling interviews, assisting current employees with their queries and verifying employee information. ¬ Coordinated all leave/vacation requests, payroll enquiries, and written complaints by ensuring a solution is created and a response is provided in a timely manner.¬ Assisted payroll administrators with completing bi-weekly payroll duties on a regular basis through Excel spreadsheets.¬ Updated and re-wrote the company’s training program for Bear Awareness, Dangerous Goods Training and Workplace Hazardous Materials Information System (WHMIS) training through Microsoft word platforms like Word, Excel and PowerPoint.

¬ Assisted administrative staff by filing paperwork to maintain an organized and efficient office environment.¬ Coordinated inventory orders, school/office supplies, arranged conference meetings for staff and maintained accurate records for high-school students. ¬ Answered phones and placed calls in a professional friendly manner while using a multiline telephone system.

¬ Appointed as a coach to train and instruct new hires on all restaurant protocols, safety procedures and service expectations.¬ Responded effectively to customer complaints and concerns on a regular basis, while ensuring to resolve issues promptly.