Nicole Hack Email & Phone Number

Canada

Canada

Change and transformation:- Leads high-value digital transformation projects using Lean-Agile methodologies- Leads change management initiatives to support successful change implementation- Oversees cross-functional teams using objective-based management- Coaches stakeholders using Scrum tactics to arrive at timely, and collaborative decisions- Forecasts key opportunities and risks, and strategically plans and executes actions- Coaches cross-functional teams on strategy deployment and executionProcess Improvement:- Uses design tools to visualize processes and workflows, including value stream mapping- Organizes and analyzes data to drive evidence-driven decision making- Designs and delivers presentations, graphic communications, and operation manuals- Builds business cases and requirements for process improvements- Builds flows using Power Automate to streamline approval workflows and notifications- Consults on customer service standards and processes for client interaction

Toronto, Ontario, Canada

- Designs processes and visual collateral including wireframes, mock-ups, site maps, user flows, and customer journeys maps.- Designs user personas.- Develops branding collateral including logos, branding style guides, social media campaign materials, presentations, and more.- Supports and maintains ongoing brand collateral maintenance.- Designs surveys to gather brand health insights, including Net Promoter Scores (NPS), customer satisfaction (CSAT), data around brand awareness, and brand perception.- Researches industry norms and benchmarks- Conducts research to identify gaps and opportunities in brand assets, platforms, and other collateral.

- Supports national professional development and education portfolio.- Designs graphic communications for internal and external audiences- Manages vendor relationships, expenses and budget tracking.- Liaises with researchers, industry partners, and university stakeholders.- Supports strategic projects focused on leveraging technology to improveoperational efficiency and user experiences.

Toronto, Canada Area

Appointed senior responsibilities to develop and execute recruitment initiatives including leadership development, inclusive and responsive programming and outreach communication campaigns. Demonstrated exceptional time management, conflict resolution, leadership and teamwork skills.

Toronto, Canada Area

Successfully organized 100+ person events and designed and delivered informational presentations. Assisted with organizing busy faculty schedules to meet FCAD goals, created visual and written communication campaigns.

Toronto, Canada Area

Exposed to the fundamentals of post production including editing, colour grading, ADR, and sound mixing. Also learned the processes of physical distribution, media services, localization, client database management, and inter-department and large organizational communication.

Master Of Digital Media, Digital Technology & Entrepreneurship

Activities and Societies: Artificial Intelligence, Experience Design, Research, Teaching & Coaching, Enterpreneurship

Bachelor Of Arts - Ba (Hons), Creative Industries + Business And Professional Communication, Honours

Activities and Societies: Athletics and Recreation, Student Learning Support, Alternative Spring Break