Nicole Kalin Email & Phone Number

Greater Seattle Area

* Team of 6-9 Direct Reports & One Manager (who oversees team of six)* 25M in ARR, +400 Accounts

Seattle, Washington, United States

* Team evolved to four Direct Reports, who managed four individuals each - Team managed deployments as well as Scaled CS* Owned team's Project & Customer staffing* Manage team of eight Implementation Consultants/CSMs with a book of business at +10M

Greater Seattle Area

• Conducted discovery with customers to identify use cases and transform requirements into technical solutions• Developed & maintained project schedules that defined resources, activities, and deliverables• Support customer after launch on expansion opportunities, new feature adoption, & ensuring successful renewals (Current customer portfolio: $330k ARR) • Run Strategic Business Reviews to identify platform gaps, reflect on successes, & map out optimization opportunities• Work closely with account management on contract negotiations & demoing platform capabilities to reduce churn

Greater Seattle Area

•Manage +3MM in annual software services bookings & +35 West Coast accounts •Directly manage eight Managed Services consultants staffed on enterprise business for the West Coast Region•Oversee all services conducted by Sprinklr Partners for outsourced Managed Services (33% of overall business)•Forecast staffing requirements to internal stakeholders and partners through pipeline analysis allowing the team to grow by 15% (Q1-present) •Work directly with Sales & Account Management leaders to ensure that all clients are receiving strategic consultative feedback as part of their service and software packages •Help drive best practices & roll out new processes within the department & cross-functional teams, including regional leadership calls, quarterly, yearly & executive business reviews & services renewal processes • Act as escalation point for consultant, service, or product issues and managed staffing changes as needed• Liaise with consultants (both external and FTE) to implement customer feedback & action plans• Enforced process change management including migrating billable hours tracking from NetSuite to Salesforce • Created weekly staffing process across all Americas region (resulted in 25% decrease in staffing time)• Create & run reports in Salesforce, track services contract life cycle, create, edit & assign consultants to projects

Greater Seattle Area

Along with my responsibilities as a Senior Consultant:• Oversee team of consultants who were responsible for their own Enterprise level accounts• Serve as escalation point for customer feedback • Provide coaching, goal setting & help with career mapping • Serve as escalation point for customer feedback

Greater Seattle Area

• Grow & strengthen the ongoing relationship & platform proficiency of two enterprise technology clients• Collaborate across Success & Sales to strategize best solves for business challenges through Sprinklr• Liaison with team members to delegate projects, oversee output, & provide guidance to individuals as needed• Mentor new hires/new team members to ensure they are comfortable with platform & process• Lead & implement internal projects including a Managed Services internal new hire training program• Provide guidance & assistance on business challenges to other Managed Services Consultants• Help build standards & best practices on the Sprinklr Core Committee

Greater Seattle Area

Bellevue, Wa

• Product Specialist for Microsoft Stores at the Customer Insights Center• Oversee & engage with group branded social media channels including Facebook, Twitter, Instagram, & Pinterest • Assist in social monitoring and listening reports using social listening tools including Sprinklr, Facebook Analytics, & Visible Technologies• Provide monthly analytics and insight on channel growth, interaction, engagement, content and campaign performance using Mu Sigma and Sprinklr• Summarize insights and conversations to create actionable, client facing reports that lead to optimization• Develop briefs for social marketing campaigns and develop engagement strategy based on campaign needs• Generate insight into community performance and provide recommendations for improvement• Collaborate with cross-functional teams, and agencies on content, campaigns, and projects • Provide direction to a team of 1 Community Managers to ensure they are meeting their metrics• Act as day-to-day contact with stakeholder teams• Community Manager support and product launch support includes: Surface, Skype, Xbox, MSFT Dynamics, Windows Phone, Windows, Lync, & MSFT Stores

Contribute to social media monitoring reports, analyzing conversation themes and sentimentConduct client social channel audits, creating recommendations to increase customer engagementCreated and pitched strategic agency plan for T-Mobile to drive sales for connected tablets

Completed Campaign Plan for +150 attendee eventAssisted principals in event planning and creation of promotional documentsCold-call potential clientsManage social media platforms

Bachelor Of Arts, Public Relations; Promotions

Activities and Societies: PRSSA Member, Spokane MARCOM Member, Gonzaga in Florence, Intramural sports, Campus Kitchens

Education record

Activities and Societies: DECA, Spanish Club, Varsity Volleyball