Customer Service*Maintained the highest standards of customer service*Always insuring customer is number 1 priority*Responsible for staff being knowledgeable about all procedures and products *Responsible for creating a positive, happy, and exciting environment*Use of facility provided tools such as computer system*Identify best procedures for customer needs, resolve customers or public complaints*Use knowledge of written communication skills*Oversee sales programs*Monitor customers Leadership Skills:*Responsible for hiring/recruiting also having a succession plan in place*Producing a weekly work schedule based on previous weeks needs*Promotes open door policy*Taught by teacher, leader, mentor, coach philosophy*Insuring that all policies and procedure are practiced 100% of the time*Responsible for financial goals: payroll, shrink. *Hire, discharge, transfer, or promote workers*Establish employee performance standards*Evaluate performance of employees or contract personnel*Evaluate information from employment interviews*Orient new employees*Recommend personnel actions, such as promotions, transfers, and dismissals* Determine customer needs* Assign work to staff or employees* Direct and coordinate activities of workGeneral Skills:*Provide customer care*Answer customer or public inquiries*File or retrieve paper documents and related materials*Maintain relationships with customer regarding needs*Make presentations*Take messages*Schedule meetings or appointments* Work as a team member