Nicole Kerber Email & Phone Number

Zurich, Switzerland

Sankt Gallen, Schweiz

Zürich, Schweiz

Strategic consulting with a focus on organization, business and processes in digital transformations enhanced with Change Management and how to support the organization to step into their new world of working.

Zürich, Schweiz

Zürich Und Umgebung, Schweiz

Ibach

• Leading the evaluation and implementation of a Case Management System for Customer Service (Salesforce - Service Cloud) at Headquarter Ibach• Project lead for the development and subsequent global implementation of a new pricing concept focusing on an international Trade Terms Framework for the Victorinox brand• Pushing CRM as strategic initiative together with C-Level Management to build the base for a subsequent system implementation

Zürich, Switzerland

• Leading the evaluation of a global Case Management and Ticketing solution for Consumer Engagement Center and IT Software Solution Management to provide a seamless customer service interaction and efficient service support across 40’000 internal and external customers• Project Leader and Transition Manager for a Global Transformation Program with the focus on building up a Global Business Center focusing on F&A activities

Männedorf, Switzerland

• Project Leader for the implementation of a global Merchandise Planning solution to increase profitability and minimize markdowns and losses • Defined and delivered status quo (As Is) process analysis across 300 employees for a Global Transformation Program to enable implementation of a new, push-based, operating model. • CRM Process responsible for Swarovski’s global loyalty programs, covering the areas of system integration, process modelling and worldwide training concepts to ensure optimized processes and business excellence• Established a Golden Consumer Record (unified consumer profile) together with CRM and Legal to achieve Consumer Data Excellence

Triesen, Liechtenstein

• Elaborated a 360° sourcing strategy for Material Group Multicategory (Watches, Writing instruments, Accessories, Home Décor, Figurines and Consumer Electronics – purchasing volume € 150 Mio.) to fulfill the future sourcing needs with an optimized supplier network• Project lead to develop a TCO (Total Cost of Ownership concept) together with Controlling and system matter experts to gain full transparency over purchasing volume of € 50 Mio.• Continuous improvement of procurement processes and procurement reports

Triesen, Liechtenstein

• Successful scoped and implemented projects like establishment of a global Auditing Concept for procurement, global Contract Life Cycle Management System (Livelink) covering more than 15’000 suppliers, assurance of Master Data Excellence and Data Compliance of our Jewelry components suppliers to a new EU RoHS restriction regarding hazardous ingredients

Triesen, Liechtenstein

• Successfully scoped, implemented and anchored a global Business Warehouse solution for Procurement including training approach and documentation to ensure a proper know-how preservation and transfer• Responsible on a project base, for the operational ordering process of licensing-in Jewelry of Hugo Boss (€ 4 Mio.) to guarantee a smooth fulfillment of the actual needs• Managed reporting on monthly and quarterly base to create comparable views on performance and to highlight corrective actions and improvements

Triesen, Liechtenstein

• Successfully implemented as Project leader a global Business Warehouse for Sales including standardized KPIs to measure the success and performance of the various distribution channels• Developed and implemented a Balanced Score Card approach to measure, document and steer all activities based on the overarching strategy• Prepared the yearly budget, quarterly P&L statements, cost center and project reports for Senior Management for Production and Sourcing for approval • Defined and implemented required SAP CO/PA enhancements and changes together with major stakeholders for continuous improvement of existing processes

Triesen, Liechtenstein

• Responsible for integration testing and approval of the correct mirroring and set up of business processes in the implementation project of SAP SD and CO/PA • Developed, enhanced and implemented standard reports and further functionalities in SAP CO/PA to optimize the reporting landscape and guarantee transparency• Cost center and project reporting on a monthly and quarterly base for Senior Management for decision making and supporting the annual budgeting process with cost center and project analysis

Triesen, Liechtenstein

• Setting up and preparing executive presentation and reports to measure performance and identify improvement areas

Reutte, Tirol

Different internships and project work (customer survey)

Certificate Of Advanced Studies In Customer Management, Cas Customer Management

Project Management Professional

Master, International Economics And Business Administration

Certificate

Preparation Of Diploma Thesis

Research for diploma thesis (2 month)

Education record

Exchange program (ERASMUS)

High School Diploma (Matura)