Nicole Keyes Email and Phone Number

Created and facilitated the leadership on-boarding and continuing education programs. Focusing on soft leadership skills, and the understanding and utilization of metric and data analysis.*Developed and ran monthly on-boarding program for all new leaders within the organization. Including, but not limited to- Creating all presentation material, scheduling on-boarding events, and providing continued coaching for new leaders.*Assisted in the transition of newly contracted sites by… Show more Created and facilitated the leadership on-boarding and continuing education programs. Focusing on soft leadership skills, and the understanding and utilization of metric and data analysis.*Developed and ran monthly on-boarding program for all new leaders within the organization. Including, but not limited to- Creating all presentation material, scheduling on-boarding events, and providing continued coaching for new leaders.*Assisted in the transition of newly contracted sites by traveling to the locations and educating transitioned associates on policies and procedures within R1. Show less

• Regional Patient Access Manager for 3 hospital facilities and 58 professionals.• Created in-depth analytic reporting to identify and resolve revenue leakage.• Directed strategic initiatives to achieve a continual 4% increase in revenue each fiscal year.• Worked with clinical departments to continually improve patient throughput and satisfaction.• Provided monthly training at Chicago Corporate Office for all new hire consultants, providing education on best practice Revenue… Show more • Regional Patient Access Manager for 3 hospital facilities and 58 professionals.• Created in-depth analytic reporting to identify and resolve revenue leakage.• Directed strategic initiatives to achieve a continual 4% increase in revenue each fiscal year.• Worked with clinical departments to continually improve patient throughput and satisfaction.• Provided monthly training at Chicago Corporate Office for all new hire consultants, providing education on best practice Revenue Cycle Processes.• Implemented successful time of service collection practices across 4 hospital facilities.• Developed strong analytical leadership team. Show less

• Implemented Financial Counseling program across 3 hospital facilities that ensures 100% of uninsured patients are addressed, and outside funding sources are identified.• Decreased Charity Application process from a 3 week timeframe, to a 2 day turnaround time.• Decreased Bad Debt turnovers by over 10%.

• Resolved patient complaints and concerns due to hospital billing or treatment that was received.• Reached out to over 100 patients each day to resolve outstanding balances.• Managed the hospital Charity Program and delinquent payment accounts.