● Answer and direct incoming calls from patients, physicians' offices, and insurance companies● Greet and assist customers in the branch with payments on accounts and equipment setups/exchanges/pickups● Complete admission intake for sales and rental equipment● Verify insurance and quote prices● Log and coordinate rental setups and pickups● Maintain master files for customers, insurance companies, physicians, referrals, and diagnoses● Review and confirm all required documents have been obtained for new setups ● Review all completed orders and submit to billing center for confirmation● Request any missing documentation from physician's office and patients as needed● Complete DWOPD order forms as needed● Complete DWOPD and face to face chart note requests from physician's offices● Complete order forms and requests for PSG and Titration Sleep Studies from sleep labs and physicians' offices● Complete order forms and requests for oxygen testing from physician's offices● Advise patients and their physicians' of their test results● Schedule patients for in branch CPAP/BIPAP therapy setups and mask refit appointments with CRT● Complete SD card compliance downloads, index to the patient's account, and forward results to their physician● Verify all ICD-9/ ICD-10 codes are updated and coded correctly in patients' account● Responsible for collecting, logging, and submitting all patient payments to corporate office● Responsible for branch's petty cash and logging expenses

●CSR for Yankee Candle Company and all Souvenir accounts, including Disney, Universal Studios Florida, Universal Studios Japan, and Warner Brothers Studios.● Input all Souvenir Account's and Yankee Candle Company's purchase orders into Vantage, send to art department for setup, and follow order all the way through the shipping department to ensure orders are produced and shipped correctly and on time●CSR for Sabina Division's number three top grossing client, Print Solutions– responsible for interacting with the president/sales rep via phone and e-mail conversations regarding all new orders and inquiries related to his account● Create all new Print Solutions purchase orders, input into Vantage, send to art department for setup, and follow order all the way through the shipping department to ensure orders are produced and shipped correctly and on time● Create Order Extract Report for all orders in all departments that have not been released to production and are past due

Welcome all incoming guests to office● Maintain updated product information ● Responsible for office organization● Verify weekly employee payroll hours and send information to multiple payroll companies● Contact builders and suppliers to ensure product availability● Set-up shipment deliveries to various job site locations● Maintain accurate client information database and filing system● Collect and process clients’ payments● Answer incoming client phone calls, assist with questions and concerns● Listen to, document, and respond to clients’ voicemails● Organize, scan, attach, file, and shred various client documents● Take inventory of and order office supplies monthly● Utilize Microsoft Word and Excel to provide updated payment processing information to clients upon request

Maintain daily sales and POS activity paperwork● Answer customer calls and assist with questions, concerns, and complaints● Assist store manager with processing weekly store orders ● Assist store manager with weekly inventory correction counts● Verify weekly employee payroll hours and submit to corporate● Create employee daily duties task sheets● Create weekly employee work schedules● Assist customers with in-store product inquiries, complaints, and sales● Utilize POS system via processing payments, exchanges, and refunds for customers● Maintain store appearance by daily housekeeping duties and keeping product shelves stocked● Verify, organize, and stock product shipment● Review sales and activity reports and other performance data to measure productivity and goal achievement ● Verify cosmetology licensures, update client file, and issue professional store membership