Nicole La Duke Email and Phone Number

My spirit animal is a donkey. Donkeys have giant ears, which are great for listening. Actively listening to customers ensures that the product that you offer is the right fit. In my customer-facing role, it is imperative to understand our customers in order to recommend the appropriate product - whether a spare part or a training course. This customer-focused approach served me well at Siemens, with an NPS score in the range of 80%, and up to 93% for some instructors. In my current role at Cimcorp, listening has helped me adapt and modify procedures and processes to better support our customers and clarify roles for my team members. Our long-eared friends are also independent thinkers. Some call them stubborn, but the truth is, a donkey has it's own mind, and isn't afraid to use it. Like them, I am a strategic thinker with a strong business and sales approach. My focus on customers and best practice development ensured that the Cimcorp Spare Parts business thrived during 2020, and that we ended the year on a positive note, with increased customer satisfaction. Considered herd animals, donkeys work well in teams. I do, too. I'm comfortable in group settings, even leading facilitation sessions and providing informal coaching and mentoring. And, when necessary, I will protect my team while keeping the business goals top-of-mind. As a leader, it's part of my job to ensure that my team - housed in different offices - works well together and achieves it's goals. Donkeys are also fantastically curious. An open mind ensures you can look at a problem from all angles, and find out-of-the-box solutions, like I did when I founded the STARS program at Siemens. STARS resulted in 1,400+ hours of additional project work completed in its' first two years of implementation, at no cost to the company. Asking questions during my first year at Cimcorp has resulted in procedural changes that are leading to a more digital work environment that still meets ISO requirements. What is your spirit animal? Drop me a note and let me know!