Since 2004, PNC Grow Up Great® has grown to a $500 million initiative to provide tools and resources for children from birth through age five (particularly underserved children), empower their caregivers, and support their teachers.

Corporate Functions/Staff Services/Retail/Product Ownership and Mgmt Development Programs

- Selected to pilot an evolving “universal” concept at the forefront of pivotal shift in banking industry; served as prime model for 300+ locations in the DC Metro area- Successfully managed branch at 40% staffing for 5 months; During this time, exceeded audit score expectations at 91%- Regional recognition for major fraud loss prevention, sales, and Gallup CIQ (customer index of quality) [- Highest overall sales consistently every quarter; Highest annual cross-sell and ecosystem partner referrals - 4.98/5 Gallup CIQ]- Selected as regional trainer/coach for new universal employees in the market, due to strong leadership and collaborative skills- Nominated to champion operational duties and coach on policy & procedure- Increased Alternative Channel Delivery 18.1% over past year; widened profit margins, reduced risks and operations costs

- Coordinated insurance claim inquiry - claim filing/collection- Client relations; administrative; marketing; scheduling- Experience with various dental procedures, developing x-rays, and billing

Additional role: Certified Framing Specialist - consistently awarded for highest collaborated custom framing sales in district