Nicole Lapka Email and Phone Number
Nicole Lapka work email
- Valid
Nicole Lapka personal email
I am a Director in the Strategy& Customer Strategy practice and have 15+ years of experience helping insurance carriers of all types (P&C, life, group) improve experiences for their policyholders, agents, and employees.Within the umbrella of customer strategy, I spend much of my time creating experience-focused strategies that enable broader business goals and then bring those strategies to life through user experience design and operational improvements. During my career I've led efforts involving UX / UI design, behavioral economics, organizational design, strategic roadmap development, and business process redesign. Prior to PwC, I worked as an Associate at Diamond Management & Technology Consultants, which was acquired by PwC in 2010.I completed my Masters in Business Administration (M.B.A.) from the University of Chicago's Booth School of Business in 2016, with concentrations in Marketing Management and Managerial and Organizational Behavior. I also hold a Bachelor of Science in Chemical Engineering from the University of Notre Dame. While at Booth, I served as a co-lead of the Chicago Women in Business club and I remain passionate about advancing gender equality.When not at work, you'll likely find me outdoors trail running, snowboarding, or backpacking with my husband (Kyle) and Australian Shepherd (Luna).
-
DirectorStrategy& Jul 2018 - PresentNew York, Ny, UsEstablished reputation as a thought leader responsible for solving our insurance client's most pressing strategic challenges and helping them to overcome obstacles in creating positive experiences• Led a large, cross-functional team to create the experience strategy and design of all acquisition and servicing experiences for 10M+ customers and 7k+ employees• Defined the go-to-market strategy (target segments, value proposition, roadmap) for a newly acquired absence management provider• Designed an integrated sales funnel that harmonized distribution channels (direct, independent agents) to improve customer acquisition experience and increase revenue
-
ManagerStrategy& Jul 2015 - Jun 2018New York, Ny, UsLed engagement teams to address strategic challenges with changing market forces and positioning of public-facing web assets.• Led hybrid client-PwC engagement team to articulate strategic goals and redesign an insurance carrier's public-facing website experience to generate more policyholder leads, increase agent recruiting, and attract more job applicants• Partnered with PwC's Experience Center to revitalize and unify the digital experiences for a collection of financial services subsidiaries under a single enterprise to increase brand awareness / sentiment and reduce maintenance costs• Proposed a novel business strategy and model that enabled an insurance services provider to remain competitive amidst an evolving market
-
ManagerPwc Jul 2013 - Jun 2015GbLed engagement teams to identify and recommend improvements to acquisition and service experiences for P&C personal and commercial lines carriers.• Recommended 30 quick win and 23 transformational distribution initiatives to drive growth and better serve customers based on interviews, ethnographic research, and innovation workshops• Conducted interviews and primary research to identify desired future state core and adjacent system capabilities necessary to improve customer, agent, and employee experience -
Senior AssociatePwc Jul 2011 - Jun 2013GbLed engagements and workstreams to transform digital direct distribution, agent sales models, and Claims.• Identified A/B test opportunities utilizing behavioral economic principles to increase direct digital acquisition metrics (e.g., quote start rate, conversion) for auto and home insurance• Conducted surveys, operational assessments, and value assessments to redesign broker experience in the regional sales support model• Supported the development of an $80M transformational claims program strategy and developed a comprehensive change management plan
-
Experienced Associate At Pwc'S Diamond Advisory ServicesPwc Nov 2010 - Jul 2011Gb
-
AssociateDiamond Management & Technology Consultants Oct 2010 - Nov 2010Chicago, Il, Us -
AnalystDiamond Management & Technology Consultants Jul 2008 - Sep 2010Chicago, Il, Us
-
Undergraduate Research AssistantUniversity Of Notre Dame 2007 - 2008Notre Dame, In, Us
Nicole Lapka Education Details
-
The University Of Chicago Booth School Of Business& General Management -
University Of Notre DameChemical Engineering
-
The University Of Western Australia(Study Abroad)
Frequently Asked Questions about Nicole Lapka
What company does Nicole Lapka work for?
Nicole Lapka works for Strategy&
What is Nicole Lapka's role at the current company?
Nicole Lapka's current role is Director at Strategy&, part of the PwC network | Customer Experience Strategy.
What is Nicole Lapka's email address?
Nicole Lapka's email address is ni****@****pwc.com
What schools did Nicole Lapka attend?
Nicole Lapka attended The University Of Chicago Booth School Of Business, University Of Notre Dame, The University Of Western Australia.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial