• Validate client’s instructions and all requirements to execute instruction according to business rules and applicable legislation• Follow up with clients, intermediaries and 3rd party companies/vendors on all requirements per process• Work and adhere to the processes and operations in the team• Process cases in accordance with KPI’s and SLA agreements• Deliver and adhere to service and quality standards• Validate correspondence/documentation and respond to queries within procedure • Retirement Annuity Funds, Preservation Funds, Living Annuities and Endowments• Monitoring the certain changes made within a regulation and law with regard to application of annuities is necessary• Forms are completely filled up. Verify information accurate to prevent mistakes along the process that can result to slowing down in the filing of an application.• Set up policy specific information on source system; process ownership changes; update tax info and provide data for income verification• Research missing payments and investigate incorrect data and lost policyholders• Process complex manual calculations• Verify banking detail changes i.e. proof of banking details. Load new banking details for both the variable and the compulsory annuities. Investigate bank rejections. Letters of confirmation to members of any changes. • The compulsory Annuity recon between Compass and Life Offices. • Annuity Income review: - Receive, log on Quintus and process. Change tax and PAYE if required. • Prepare drafts for overseas clients who do not have local bank accounts and pay via telegraphic payment directly into their account overseas. • Understanding of PAYE and the ability to calculate tax and PAYE on the SARS tax tables. • Interim Payments: - Requests received must be investigated. Gross payment is loaded onto Compass and tax and PAYE is calculated. • An understanding of the Rules of the Living annuity is beneficial in order to answer queries

• Attend to the overall administrative functions of the department to alleviate bottlenecks and ensure effective streamlining of processes and compliance with Debt Review and Litigation workflow requirements within set time frames.• Monitor the inflow and outflow of accounts from the department.• Assist management with departmental stats on a daily, weekly and monthly basis.• Record, capture and distribute the new handovers received from Late Stage and or Insurance Claim Departments.• Monitor the inflow adjustors on a weekly basis and provide management accordingly of the rand value and volumes of accounts received for the period under review.• Flag the accounts accordingly once received • Request and distribute the original documentation received from Metro File to the legal officers.• Confirm with Metro File that they have received the proof of receipt of original documentation from the legal officers.• Request original documentation and collateral/security documents on behalf of the officers/management.• Type the instructions on behalf of the legal officers to attorneys and agents and to send same to the vendors.• Sending of closed files to Metro File at the appropriate time• Typing of letters and documents on request by management within the agreed turnaround times.• Assist on Legal matters where we proceed for balance outstanding. Handover to attorneys and follow-up on the process.• Check invoices amounts received from attorneys/agents and attend to it accordingly until it is paid• Manage the generic Vaf insurance email box • All new claims and queries sent through have to be opened and responded to within a turnaround time • Collate states on all new claims that are opened and processed • Provide feedback to insurance companies on request on a follow up

• Call center agent inbound and outbound• Inbound calls where client where interested in a tracker• Providing product knowledge to clients • Arrange for a tracking unit to be installed in their vehicle• Collect all personnel and sensitive information from clients • Confirm all banking information • Arrange for a technician to have the unit fitted• Confirm date and time convenient for client and make a booking • Once the unit was fitted called client to confirm if unit was fitted and he/she was satisfied • Loaded up to 22 contracts per day with a target of 12 per day • Upselling /cross selling Tracker fleet management solutions, Stolen Vehicle Recovery and VAP products • Achieve / Exceed sales targets / KPI’s • Maintain contact and build lasting relationships with customers • Make sales calls and contact both potential and existing customers • Keep records of all interactions with customers • Keep abreast of the latest market trends and remain updated on product knowledge • Development of innovative and creative sales techniques• Upselling/cross selling on different campaigns• Ensure that Quality standards are maintained in a highly pressurised environment • Follow up leads/queries • Identify the needs of a customer and meet those needs through the purchase of products or services

• Call Center Agent inbound • Providing personal/sensitive information• Quote settlements to clients • Provide info to dealers on approved/declined deals • Escalate quires to legal department• Provide banking details to clients when making settlements • Assist clients with info on new applications • Assist with pending accounts • Provide info on current interest rates • I attended to a maximum of 106 calls a day Answer phones and respond to customer requests. • Sell product and place customer orders in computer system. • Provide customers with product and service information. • Identify, research, and resolve customer issues using the computer system. • Follow-up on customer inquiries not immediately resolved. • Complete call logs and reports. • Research billing issues. • Research misapplied payments. • Recognize, document and alert the supervisor of trends in customer calls. • Recommend process improvements. • Understanding and adherence to company policies and procedures• Delegation of queries/complaints to relevant departments• Email correspondence with clients • General administration duties • Manage all customer inquiries through phone calls and emails • Manage all customer issues and resolve all complaints effectively • Develop and maintain effective relationship with customers • Obtaining customer's personal details • Updating and making changes to customer accounts • Identify opportunities to offer information and make suggestions based on a customer's needs Increase customer satisfaction through positive interaction focussing on making it easy to fulfil customer needs

• Approve loans within specified limits, and refer loan applications outside those limits to management for approval.• Meet with applicants to obtain information for loan applications and to answer questions about the process.• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.• Review and update credit and loan files.• Review loan agreements to ensure that they are complete and accurate according to policy.• Compute payment .• Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.• Submit applications to credit analysts for verification and recommendation.• Handle customer complaints and take appropriate action to resolve them.• Work with clients to identify their financial goals and to find ways of reaching those goals.• Negotiate payment arrangements with customers who have delinquent loans.• Market bank products to individuals and firms, promoting bank services that may meet customers' needs.• Supervise loan personnel.• Set credit policies, credit lines, procedures and standards in conjunction with senior managers.• Provide special services such as investment banking for clients with more specialized needs.• Analyze potential loan markets and develop referral networks in order to locate prospects for loans.• Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.• Arrange for maintenance and liquidation of delinquent Accounts Review and update credit and loan files.• Review loan agreements to ensure that they are complete and accurate according to policy.• Compute payment schedules.

• Ensures timeous processing of applications and feedback to the relevant originators in line with market expectations. • Identify and assess all applications received within the value chain origination process.• Pro-actively and immediately follow up with application originators, with the view to progressing and closing deals.• Deliver a consistent, reliable and market-related service to the VAF customer and dealer base.• Updating—accurately updating customer contact details so that the VAF Sales Centre is able to update customers regularly on the progress on their enquiry or complaint.• Follows up on minimum documents required for confirmation of income and confirmation of employment process.• Ensures all application data is accurately verified in terms of laid-down procedures and a full audit of the applications is completed to ensure internal fraud is prohibited.• Ensures deals are loaded by accurately capturing the transaction details on the system.• Loads all application details on the system.• Ensures that guarantees are prepared in line with laid-down procedures.• Checks all conditions of approval are met before proceeding with documentation.• Checks supplier/dealer invoice is correct before proceeding with documentation.• Ensures adherence to internal policies and procedures.• Ensures compliance with rules, regulations and legislation governing the South African financial services industry including the Code of Banking Practice.

• Introduced FICA and FAIS to the brunch General Administrative duties • Attending to customers and verifying their documents, FICA and FAIS related • Data capturing • Dispatching of FICA documents to the relevant head office.• Assisted walk in clients • Made appointments for business clients • Gave clients information on products they were interested in • Answered all calls• Transferred all calls to the relevant department• Assisted in answering calls at the switchboard • Execute on-boarding of client • Interact and build relationship with Individual and Business clients. • Promoting Business by maintaining good customer relations and referring customers to the relevant business divisions • Make appointments with these clients to obtain FICA documentation and client account signature • Capture/Uploading of client information onto the transactional banking platform • Determine eligibility by comparing client information to requirements • Interact proactively with clients to build relationships • Ownership of client demands by providing effective and timeous feedback • Assist clients with internet banking queries including internet banking set-up and system navigation. • Understand the impact of attitude in handling clients & calls professionally due to a much specialized and high touch customer base. • Promote the business brand through always acting in the best interest of the organization. • Ensure compliance to policies, legislation and regulation. • Perform any other related duties for the development of the Transactional Banking Business