Operate various prevention schemes to identify cases of attempted fruad in order to minimise losses to the client credit card account. Carry out investigation within agreed service level agreements and service standards and in accordance with legislation requirements and company procedures. Handle queries/issues and complaints to the satisfaction of the customer and department. Collate updates and maintain departmental records /database to ensure company and clients requirements are met.adopt appropriate questioning techniques to deal with cross section of customers. Use initiative and consider cost and saving to determine the appropriate method of investigation.

Review,Analyse and investigate personal and or business alerted account to prevent and detect money laundering and proceeds of crime. Monitor transactional accoynts and create SARS report to NCA should an account be deemed suspicious of money laundering. Liase with team members, account relationship managers and internal and external bodies for further information on the customers account and the methods and origin of fundings the mutual customer's account. Use own initiative and research in order to make a sound decision on whether to report the account. Account Processing Administration: administer and process payment from deceased customers estate into the willed executor via cheque/chaps or bips transfers. Varying acting Solicitors against the Law Society website before proceeding with the payments. Update and ammend person details on gateway. Make contacts with executors and Solicitors via telephone and in writing to request for necessary and vital documents to allow the proceedings of the funds release and account closures. Verifying that all signatures matches between signed documents and I'D. Training colleagues and processing complaints.