Interpretar y favorecer la comunicación entre clientes hispanoparlantes y angloparlantes de manera remota. Realizar intervenciones mediáticas bajo protocolo. Aclarar información que facilite la resolución de problemas en áreas como atención bancaria, medica, psicológica, psiquiátrica, de emergencias y de cobertura de seguros, etc.

Provide psychological care and support to people of all ages. Application and interpretation of psychometric and projective tests. Planning and execution of psychoeducation and consulting. Presentation of psychoeducational seminars to mental health specialists. Attend and participate in weekly training meetings supervised by Dr. Ann Marie Arjona.

Manejo de cartera de posibles clientes y agendamiento de citas con especialista de ventas.Organizar información administrativa.Atender a reuniones de desarrollo del negocio con colaboradores. Diseñar contenido para presentaciones.Brand Awareness.

Manejo de expedientes de colaboradores.Coordinación de talleres de capacitación al personal.Gestión de correos de RRHH y recepción.Selección de personal.Motivación al personal.Manejo de asistencia para planilla.

Educate and clarify doubts about the proper use of CC offered to Citizens Bank´s clients. Also, I performed balance transfers, disputes of unknown transactions, make payments and redeeming points, etc with the client´s approval. Offer kindness, friendly and professional service, always giving the extra mile on every interaction.

Provide account maintenance for Bestbuy´s Clients. I used to offer help making sure that they have the proper contract for their needs. We did tests for the installation of antivirus, Microsoft Office, and basic PC malfunctioning.

I used to elaborate production reports using information extracted from Microsoft Office (Excel and Word) and other programs such as ViciDial, Unicorn, etc. confidentiality of administrative information. Some daily tasks were responding to emails and make sure that facilitate the communication between coworkers of different departments. Management of payroll for Sales Agents and Administration. SIPE Data Entry and confection of contracts. Management of Petty Cash, accounts to pay and liquidations. Solve any discrepancies that the agents might have and give follow up on the process. Responsable of active communication between the Sales Floor and Management.

Outsource sale of health insurance for US Citizens. Collect personal information to identify the best options for their clients. Provide empathy and solutions for their needs. Follow up of accounts until the Sales process concluded.

I used to collect past due car loans for Capital One Auto Finance. Understand reason of past due to payments and identify the best method of payment for the clients. Provide empathy and create a sense of urgency to bring accounts back on track. Top Collector on Outbound line. Learning Specialist Track Trainee for approximately 3 months.

Teach Mathematics and English to kids between 4 to 7 years old. In charge of stimulating their gross and fine motor development, guiding them to recognize numbers, colors, adjectives, verbs and control phrases. Provide help on different areas of the school if needed.

Responsable of reception and confection of checks using PeachTree for the billing of accounts of the company. Accountable of keeping record of the paperwork and documents related to work environment. Transfer calls to the correct department.