• Facilitating seamless transactions and inventory management at market booths with utilization of Shopify POS. • Ensure efficient setup, breakdown, and transportation of booth materials while maintaining a clean and inviting sales environment, reflecting Spír Candle Co’s mission and values while demonstrating product knowledge.

• Coordinate seamless event experiences, hosting scheduled events from setup to cleanup, ensuring a welcoming environment and positive client interactions. • Provide attentive client support, including answering questions, maintaining cleanliness, and resolving issues promptly to enhance overall event satisfaction.

• Guide prospective students through enrollment funnel, supporting them in choosing the best path forward through available course schedule and financing options.• Conversion of warm leads through engagement by Phone, Zoom (text and web meetings), and Email.• Present live virtual group Informational Sessions weekly of up to 15 attendees through use of Google Slides and Zoom, to answer questions and begin the enrollment process.• Resolve student issues, conflicts, and address expectations; direct students to appropriate channels as applicable. Communication through Slack, Zoom, and email.• A keen eye on updating internal documentation, as well as review of internal processes to better provide clarity and consistency across the Admissions team. This includes constant improvement on customer-facing material with approved website updates and documentation.• Team collaboration to achieve department goals, improve efficiencies and process.• Cross-train on multiple funding types; WA state Basic Food Employment and Training (BFET) and Worksource/WIOA programs, Veteran Funding (VET TEC, VR&E, GI Bill), loans through Climb Credit, scholarships, both in-house and 3rd party, as well as additional funding options as available. • Accurate record and documentation as required per funding type through record management using Salesforce Lightning and Classic.

• Building and managing multiple print projects simultaneously from the ground up through completion.• Working in partnership with all departments to ensure successful delivery of product.• Building client relationships through meeting or exceeding standards, budgets, and timelines. • Effectively communicating and collaborating with team members through the use of Trello for a clear vision and direction of workflow.

• Primary contact for inbound leads through web and phone inquiries, engaging with potential new clients, cultivating and building new and lasting relationships, expanding customer base and generating new revenue opportunities. • Coordination with Project Managers to take projects through to completion.

Became General Manager of a second location, Corner Comics in 2018. Brought new store up to brand standards through extensive troubleshooting, updating the database systems, and on-boarding of clientele and staff. • Optimized profits through upgrading new computer systems, monitoring, and budgeting orders. • Became trusted employee to enable budget strategies for products and events. • Able to ramp-up and become a subject matter expert on any office software product quickly (Libre and Microsoft Office Suite). • Customer Support using multiple lines of communication: in-person, phone, e-mail, and social media. • Event Coordinator managed artist/writer signings as well as book club at sister location Comics Dungeon. • Contributed to increased yearly annual revenue by 35% in first year through product forecasting, managed weekly orders. • Handled store supply needs for back end and retail floor, as well as the contact person to vendors, maintenance, or other store needs. • On-boarded previous customer base to our new system; educated how our system works and how to interact with it to get the best out of the service. • Trained and coached remote team members in all aspects of store operations, from providing great customer service, to operating the POS to internal communications. ◦ Created manuals and “cheat sheets” to assist staff on their shifts. ◦ On-boarded previous staff to our new system and procedures.

• Supported Manager by handling store orders and customer needs during busy and off days. • Sales Coordinator & Associate, up-selling, customer support and resolving customer issues. • Event Coordinator: (Ladies nights, specialty sales, book clubs, moderated LGBTQ+ panel). • Processed weekly shipments of new product, fulfilling subscription orders for customers. • Managed Shopify store. • Writer and content creator for website. Co-host of the Perfect Bound Podcast. • Mail Order Specialist.

• Updating web pages on the site using Microsoft Expressions manually (with very basic HTML).• Send out text blasts for community engagement using Mobile Matters.• Managing their Twitter page.