Nicole Macdonald Email & Phone Number

Woodbridge, Va, Us

Woodbridge, Va, Us

San Francisco, California, United States

- Successfully get inside the mind of a diverse set of Coda users ー across all parts of the business ー and comfortably build against and solve problems for many scenarios. - Assist users at multiple altitudes ー from specific formula fixes in a table to general team process and workflow suggestions depending on the customer's needs. - Act as a "coach" to users and distinguish when it's best to teach someone a new concept, vs unblock them and solve their immediate problem.- Support… Show more - Successfully get inside the mind of a diverse set of Coda users ー across all parts of the business ー and comfortably build against and solve problems for many scenarios. - Assist users at multiple altitudes ー from specific formula fixes in a table to general team process and workflow suggestions depending on the customer's needs. - Act as a "coach" to users and distinguish when it's best to teach someone a new concept, vs unblock them and solve their immediate problem.- Support users to promote and unblock the creation of great docs, debugging technical issues, and guiding them toward the right learning material- Communicate with the Customer team and the Product team, acting as the customer's voice in decision meetings- Debug issues and escalate when needed - both for issues and patterns of issues- Analyze trends and look for ways to improve the product and insights to minimize reactive support Show less

Hermosa Beach, California, United States

- Conceptualized, developed, and delivered numerous marketing assets, written content pieces, and photographical assets to clients and guaranteed that they exceeded expectations.- Consulted with clients on the most appropriate design and content options based on their overall business goals.- Managed up to 5 projects at a time while meeting weekly deadlines and communicating effectively with clients and team members on project progress

New York, United States

- Learned industry best practices and software development standards focused on HTML, CSS, JavaScript ES6, JQuery, Node, React, algorithms, and data structures. - Created and deployed several mobile-first web applications while following test-driven development (TDD) practices and learning new languages and frameworks.- Spent several hours every week with a senior web developer to improve coding skills and develop a deeper understanding of advanced software development techniques.

Redondo Beach, California, United States

With 30,000 stores across 80 markets (as of June 30, 2019), Starbucks Coffee Co is one of the world’s largest and most respected coffee houses, roasters, and retailers in the world. I started as a barista in October 2016, and ended my Starbucks career as a Shift Supervisor, Coffee Master, District Barista Champion, and 2nd Place Area Barista Champion. RESPONSIBILITIES:- Managed a team of 8+ people per shift, ensuring adherence to Starbucks’ cash handling, cleanliness, and customer… Show more With 30,000 stores across 80 markets (as of June 30, 2019), Starbucks Coffee Co is one of the world’s largest and most respected coffee houses, roasters, and retailers in the world. I started as a barista in October 2016, and ended my Starbucks career as a Shift Supervisor, Coffee Master, District Barista Champion, and 2nd Place Area Barista Champion. RESPONSIBILITIES:- Managed a team of 8+ people per shift, ensuring adherence to Starbucks’ cash handling, cleanliness, and customer service policies while providing an excellent employee experience.- Memorized over 100 coffee and tea beverage recipes and completed 150-200 customer orders per shift, ensuring customer happiness for each completed order.- Supported the store manager to increase monthly sales revenue by 15% over 3 months.- Trained 5 new employees and developed them into excellent baristas and productive, knowledgeable team members. Show less

Greater New York City Area And Greater Los Angeles Area

For 8 years, I photographed clients on the East Coast and West Coast. My work focused mostly on portraits and headshots to begin with, and later evolved into a focus on boudoir portraits. Started when I was 20 years old as an experiment, this was my first experience in creating and managing my own business.Portfolio can be found at http://www.nikkimacart.com