Delivered tailored savings and investment management solutions by analyzing market trends, client portfolios, and risk tolerance.• Assisted in managing relationships with high-net-worth individuals by providing personalized advisor-led wealth management services, contributing to a 20% increase in client satisfaction.• Leveraged cutting-edge data analytics and technology to provide real-time insights and advice, enhancing decision-making processes for both clients and internal teams.• Efficiently accessed multiple electronic systems to process applications, handle money movements and manage online retail deposit products such as savings accounts and certificates of deposit.

Analyzed marketing data and developed insights with the aim of identifying the hotel's needs and new opportunities,• Implemented SEO and keyword research, helping drive total site traffic up by 60% and increasing lodge bookings by 33%.• Completed competitive research and benchmarking for further understand target audience and goals.• Built and executed social media strategies and coordinated the development of digital content, including website, blog and social media posts.

Maintained an average of 99% accuracy rate in data entry of customs declarations requirements and classification of dutiable material into internal databases.• Supported data-driven decision-making by providing data analysis expertise to the customs clearance team resulting in improved data quality and increased efficiency.• Fulfilled all general duties such as preparing, analyzing, verifying and processing data for countries inbound cleansing.• Recognized for contributing to the development of a spreadsheet and workflow tool, which increased operational efficiency by 25%.

Commended for exceptional problem-solving skills and the ability to handle complex customer inquiries and complaints effectively.• Provided technical support for clients on a wide range of company products and consistently exceeded monthly KPI's, including a 95% customer satisfaction rating.• Use extensive product knowledge to make personalized recommendations, leading to a 25% increase in repeat business for loyal customers.• Resolved a high volume of customer inquiries maintaining a 90% first call resolution rates.