Nicole Markley Email and Phone Number

Senior leadership role, managing all aspects of Human Resources, Financial Operations and Business Operations.

EOS Integrator and General Manager of a live brand engagement agency in Minnesota.

Reporting directly to the Owner & CEO of the company, I supported all members of Senior Leadership in the areas of Operations, Accounting, Marketing & Sales. Proficient in CRM, Travel & Expense & Event Asset Management software, as well as Microsoft and Google applications. As a member of the Senior Leadership team, I shared in strategic decision-making for the company, and managed the Human Resources, Safety and Compliance components.

Project Manager for client contract, overseeing billing, aged claim and denial follow up, credentialing, patient calls, invoicing, client customer service, etc. Work on various contracts to deliver exceptional service in the area of accounts receivable management by unpaid claims and denial research, workers comp/auto claims resolution, posting aged claims and assisting in software implementation and transition.

Strategic and operational oversight of national pathology billing company, founded by the author of nationally recognized billing software and built on a similar platform.

• Strategic Planning and oversight to ensure efficiency of operating units and maximization of growth potential• Oversee recruiting and training to improve retention of staff and quality of service• Partner with CFO to maximize receivables and reduce aged accounts• Assist in drafting Policy and Procedure • Assist in preparation for CARF accreditation, CABHA certification and MCO/Medicare/Medicaid/Insurance enrollment, LME endorsement, etc.• Monitor, analyze and summarize legislation related to Medicare, Medicaid• Assist in the preparation of technical comments to rules, regulations and other notices promulgated by CMS, Medicaid and other relevant State/Federal Agencies• Assist in the drafting of advocacy documents and legislative summaries for use with various internal and external audiences and stakeholders• Prepare materials and agendas for various industry conferences and meetings• Respond to various internal and external stakeholder’s questions regarding reimbursement issues• Develop and maintain relationships with key regulatory agencies as well as partner agencies• Create and implement cost models in response to new service definitions or changes introduced to existing definitions• Prepare, monitor and analyze all companies’ fiscal budgets

Assisted in the expansion of local restaurant chain throughout NC.

Served as Store Director and Operations Manager in one of the largest volume locations in the Southeast.

Specialized in grand openings, renovations and trouble stores not reaching potential. Successes include record high grand opening (3rd highest volume day in history), 8% revenue gain in 10 year old store with no capital improvements and overcame obstacles to meet or exceed all target dates for grand openings and re-openings.