Nicole Mas Email & Phone Number

Torquay, Vic, Au

Geelong, Victoria, Australia

As a Capability Lead, I harness the power of Service Design to drive the enhancement of services and experiences for both customers and employees. My primary responsibilities include identifying opportunities for improvement, mapping success metrics, and implementing innovative solutions. By employing a holistic approach, I analyse existing processes, collaborate with stakeholders, and design user-centric strategies that align with organisational goals. I am responsible for uplifting digital capabilities and fostering a culture of continuous improvement and excellence.

Torquay, Victoria, Australia

Clients include Barwon Water, Federation University, UWA, USYD, Elladex, Latitudes Financial, OpenLearning, Practera, AndrogogicI design and deliver learning frameworks and solutions that enable organisations to align culture, values, talent, and business strategies, all while uplifting people's capabilities. My work involves leading change through strategic communications, culture design, and capability leadership.I guide a creative and collaborative process to instill the values required for building positive and cohesive working teams. At Workplaceshift, we have successfully designed and facilitated a variety of initiatives, including design thinking workshops, strategic planning sessions, organisational development projects, entrepreneurial education programs, and leadership programs.

Torquay, Victoria, Australia

I'm a creative collaborator who delivers high-quality learning for personal, professional and financial development designed for ambitious people who want to upskill and elevate their careers. I'm a writer, designer and speaker working alongside activists, celebrities and a talented team of change makers. I'm the lead for startup success and I guide business strategy and development for our organisation. Specialising in Leadership Development, DEI and wellbeing programs.

Melbourne, Victoria, Australia

Design, development and delivery of innovative learning experiences that build skills, careers and opportunities for learners. The lead designer of the following programs:University of Western Australia - Innovation AcademyCity of Sydney - Sustainability Innovation ChallengeUniversity of Sydney - ProtoX INCUBATEUWA/Perth Biodesign - Innovation for digital health accelerator

Geelong, Victoria, Australia

Designer and facilitator of experiential learning solutions for Runway, a not-for-profit that builds the capability of entrepreneurs to be successful – starting, pivoting and growing their business.Learning design lead for VTIC Business Think Tank, supporting Victorian tourism operators to pivot their business in response to COVID. Check out the positive impact and feedback here https://runwayhq.co/blog/tourism-businesses-on-runway-to-new-growth-opportunities/Designer and facilitator for Design Thinking and Innovation Bootcamps for Federation University's 150 programs https://federation.edu.au/current-students/learning-and-study/professional-skills-development/150-year-innovation-programDesigning both online and in-person programs that support entrepreneurs to:Start a business https://runwayhq.co/services/startup/Grow a business https://runwayhq.co/services/business/And pivot a business https://runwayhq.co/services/pivoting/

Bali, Indonesia

Odyssey Institute is Indonesia’s leading experiential education company and school for global citizens. My role supports the growth of the organization by creating new student experiential learning opportunities, developing the brand and listening closely to the needs of our clients, all while ensuring that in-house we're all on task and smiling.

Torquay, Victoria, Australia

COVID response contract to develop online learning for higher education.Design and delivery of innovative social learning courses using the OpenLearning platform, with a focus on community, connectedness, and learner engagement. Lead designer for Successful Graduate and Success Interns programs https://www.openlearning.com/successfulgraduate/

Bali Province, Indonesia

I create, curate and facilitate learning programs that disrupt the narrative of work-life balance. I am the co-creator and tribe leader for Launch30, our startup sprint in Bali. Hubud is a coworking space and community that’s leading the global movement of location independence in life + business. We’re a dynamic bunch of business rebels, courageous creatives, techies + truth-seekers—and we’re here to live a fulfilling life on our own terms.

Vancouver, Canada Area

Vancouver, Canada Area

Leading learning and development projects for large organizations' in-house learning initiatives. Specialization in online learning solutions for organisational development programs.Project profiles: *BC Hydro's project management office PMO learning hub*Vancity's community entrepreneurial startup program*Prospera credit union's new employee training program

Ubc It

Planning and executing campus-wide transformation projects, with a focus on adoption and utilization of new IT solutions, process improvement and employee engagement. Change management leader for the implementation of new campus-wide centralized Identity and Access Management platform. Analysis, organizational psychology, and organizational development for 30k employees.

Denpasar Area, Bali, Indonesia

A non-profit IT start-up accelerator program based in South East Asia, attracting talented interns and social entrepreneurs to develop innovative online tools and mobile applications. Reporting directly to the Founder. Responsible for managing the development and deployment of software tools and mobile applications using Agile methodologies.

San Francisco Bay Area

Reporting to the VP of Client Services. Responsible for delivering customized solutions to satisfied customers such as Netflix, Telecom New Zealand, AMC Theaters, Boeing Credit Union, American Airlines Credit Union, Wells Fargo and Exelon. Successful delivery of customized solutions and effective change management implementations.

Richmond Hill, Onatario

Markham, Ontario

Toronto, Canada Area

Graduate Certificate, Learning Design & Educational Technology

Bachelor Of Business Administration (Bba), Information Technology